Inclusive of different provisions, the Air France cancellation policy allows fliers to undo their bookings for various reasons and emergencies. It has terms as per differing fares. Accordingly, they can receive refunds, compensations, vouchers, etc. Online and offline assistance is further given to understand such provisions.
Does Air France have a 24 hour Cancellation Policy?
Yes, According to the Air France 24 hour cancellation policy allows you to cancel a ticket for free as long as you’re within this timeframe and get a full refund without paying any fee.
How to Cancel Air France Flight Tickets?
There are multiple ways to cancel Air France flights either on call or using the website of this carrier, you can undo bookings.
Method 1: On the Website
When your ticket’s terms make you eligible for online Air France cancellations, you can use this method.
- Hit the option “My Bookings” on the AirFrance Website.
- Add the details like “Reference Number” and “Last Name“.
- Use “Search” to find this trip.
- Then look for the option to cancel it.
What’s the Air France Cancellation Policy?
Air France offers a flexible cancellation policy, allowing passengers to postpone their flights without change fees, subject to availability, and receive a voucher or refund for unused tickets. Before undo your trip, remember these rules:
- Specific fare terms may allow or limit revocations.
- These terms should be obtained:
- While booking
- When reversing tickets
- Via the email confirming your booking
- From the eTicket
Air France Cancellation Policy for Check-in
Should you discontinue a trip, you will also need to cancel the check-in for it.
- Between 30 hours and 1 hour prior to departure, you can cancel the check-in of Air France ticket.
- For planes from/to the US, the duration to discontinue is 24 hours prior to take-off.
- Use the “Check-in” tab on the website of this airline to do so.
Air France Coronavirus Cancellation Policy
The COVID-19 cancellation policy allows you to revoke your booking. Or, the airline may discontinue it because of the same. This Air France COVID cancellation policy further facilitates: Flight changes and Postponement.
Which Air France tickets allow for cancellations?
Air France offers a range of cancellation options for different types of tickets. Here is the summary of the cancellation policies for various ticket categories:
Tickets Booked Within 24 Hours:
- Air France’s 24-hour cancellation policy allows for free cancellation of any ticket booked within the last 24 hours. This policy applies to all ticket types, including Economy, Business, and La Première fares.
Tickets Booked Beyond 24 Hours:
- For tickets booked beyond 24 hours, cancellation options and fees vary depending on the ticket fare and destination. Generally, Air France allows passengers to postpone their flights without change fees but may require payment of the fare difference if the original fare is no longer available.
- For certain non-refundable fares, cancellations may not be permitted, and passengers may only receive a partial refund or no refund at all.
Group Fares and Allotments:
- Cancellation policies for group fares and allotments may differ from standard fares. Please contact Air France customer service for specific cancellation policies for these types of bookings.
Additional Considerations:
- Cancellation fees may apply for tickets purchased through travel agencies. Please contact your travel agency for details on their cancellation policies.
- Cancellation requests must be made before the flight departure date.
- Passengers who cancel their flights may be eligible for a refund of the remaining ticket value, depending on the fare type and cancellation policy.
- It is always advisable to review the specific cancellation policy for your ticket type and fare before making any changes to your booking.
How much is the Air France Cancellation Fee?
Passengers can find out the exact Air France ticket cancellation fees after combining the following:
- Fees for on-call reversals
- Refund costs
- Prices for this service
What does Air France Cancellation Refund Policy State?
Article 14 – General Conditions of Carriage regulates Air France Refund Policy. It states that:
- As of now, within a few weeks, refund requests are processed.
- Those with group reservations should contact the airline to know the terms.
- Not all tickets are refundable. This depends on their terms.
- You can obtain money back for lost tickets after presenting proof.
- When a ticket is valid, yet a person can’t fly, the airline may:
- Refund the “Gross Fare”
- Increase a fare’s validity.
- Agree to readjust the fare
- The amount is given back during Force Majeure even when a fare is non-refundable.
- In case someone asks for a refund on your behalf, the airline won’t be responsible.
- Money-back for used/unused tickets depends on the terms of this article.
- Air France refunds for cancelled flights will be given as per Gross Fare.
- Request your ticket’s issuer to get this amount.
- These will help in estimating the amount:
- The country where you bought your tickets
- And, the location where the refund is given
Constraints of the Policy
This policy for Air France canceled flights refund may not approve requests in these scenarios:
- One cannot get refunds for:
- Issuing charges (Except when the carrier cancels your trip)
- Tickets when entry is denied by the operator
- Advance payments without proof for international trips
- Requests are made post the validity period.
- Flight tickets are false, counterfeit, or stolen.
- You want to leave a country but have no legal or valid permission.
- In sync with Article 9 except for its point – E.
- Instead of the desired destination, you were returned to another place or boarding area.
For Bookings through Travel Agents,
The Air France cancellation policy directs that in the case of third-party reservations:
- You can get refunds.
- Contact the agency or party who made your booking.
- For queries/additional help, you can directly reach this airline.
How to Claim a Refund on Air France Canceled Flight?
Through a form, by calling, or by using the website, you can avail of Air France flight cancelled refunds.
Method 1: Via Air France Manage Bookings:
To quickly apply for your money back, use these steps:
- A flier needs to launch the website of “Air France”.
- Tap on “My Bookings”.
- Sign in to the official account.
- Or, view the flight for which you need a refund by adding:
- “Last Name”
- “Booking Reference”
- Then press “Search”.
- After you find your flight, look for the refund option.
- Then go ahead with your Air France cancel flight refund request using the prompts
Method 2: Using the Air France Online Refund Form
The airline’s official website lets you access a form for the Air France refund for cancelled flights.
- Search on your browser: “Air France Online Refund Form”
- Press the official link for this form.
- On the “AIRFRANCE Refunds Processing System” page, pick your language.
- Fill in these spaces:
- “Country/Region of Refund Payment”
- “Refund Reason”
- “Type of Request”
- “Product Type”
- Hit “Continue”.
- Ascertain whether or not you will be using a specific ticket.
- If not, then press “Confirm”.
- Follow more instructions on the website to submit this refund form.
Why Air France Cancel Flights?
These reasons can cause Air France to cancel flights:
- Passengers not complying with the deadlines for check-in
- Technical faults by the carrier causing erroneous fares
- Not paying for one’s ticket within the respective timeframe
- Crossing the time limit for presenting oneself at the relevant boarding gate
- Passengers causing harm to co-fliers, staff, or crew
- Supplying incorrect personal information to the airline.
How Does the Air France Cancelled Flight Policy Work?
The policy for Air France cancelled flights works through these terms:
- It can offer help in the case of an individual “Contract of Carriage”.
- Prior to giving assistance, it requires proof in writing.
- To get this proof, refer to this operator’s online page for “Flight Status”. Here:
- Add your flight information.
- Then use “Download Certificate”.
How to get Air France Compensation for Cancelled Flight?
For unforeseen reversals and expenses borne due to these, a compensation policy is provided.
- Reimbursement is given for these when the operator is responsible:
- Segment(s) of the journey not flown
- The flown segment(s) when a flight isn’t useful
- The Air France flight cancellation compensation can depend on:
- Your original booking plan
- Return flights to the departure’s initial point
- Claims are handled as per the Regulation (EC) N°261/2004 when requested by:
- Any third party
- A person who is not a guardian legally
- One flier for another whose name lies in the same reservation if:
- The first flier directly made a claim using a form.
- Additionally, the airline asked for 28 days for responding.
- One can take legal help when required.
- The operator may clear payments for Air France flight cancellations:
- Via wire/electronic transfer to a flier
- In the bank to his/her legal representative
- These can also govern this policy:
- The EU regulation 261 of 2004
- Local rules beyond the European Union
- In case your booking is insured with Allianz, connect with it to make claims.
Limitations of the Compensation Policy
These conditions do not qualify for reimbursements:
- Reversals as a result of extraordinary situations
- When receiving repetitive requests, especially after receiving “Claim Reference” numbers
- Informing fliers about reversals 2 weeks prior to departure
- Maximum 2 hours before take-off and 4 hours post the arrival fliers were notified between 14-7 days prior to departure
- Maximum 1 hour prior to take-off and 2 hours post the arrival notification was given 7 days lesser than departing
- The amount isn’t given at airports.
- Without invoices, expenses aren’t reimbursed.
What to do When Air France Cancelled Flights?
Dial the contact number of this carrier to know your options. Or, you can receive compensation in varying forms for Air France flights cancelled involuntarily. In general, these include:
Postponement: The postponement of trips is one of the options to avail of:
- You can request the carrier to postpone your flight.
- Make this request online.
- You need to do so before the departure time originally set.
Request Refunds: Those who cannot continue flying should know the following:
- Fliers can ask for their refunds online through:
- “My Bookings” on the website
- The smartphone app – “Air France”
- By filling out a form
- Money-back will depend on the laws of the region/country where you bought the ticket.
- Within a few weeks, refund requests will get processed.
Rerouting: Through this service, you can reach the destination when:
- Seats are available
- The airline allows
- You agree to fly later
- Likewise, you can rebook a trip.
Facilities to Relax: You can access these facilities under the Air France cancel flight compensation policy for free:
- Depending on the waiting duration, you can receive meals.
- Hotel stays and transportation are provided.
- A prepaid card for phone calls is given. Otherwise, you get:
- 2 calls, each for 5 minutes
- Fax message options (2)
- The option of sending two emails
How to Get Air France Flight Cancellation Compensation?
You can either chat with this operator or connect offline for reimbursements.
Method 1: Claims via Mail/Call
Based on your region, when a calling facility is given, you can get in touch with this airline. Otherwise, you can post a mail at this address to seek an Air France cancelled flight compensation:
P.O. Box 981975
El Paso, Texas 79998-1975
USA
Otherwise, you can access the form in this way:
- Find “Claims” on the authorized website of this airline.
- Choose the first option for “Air France” flights.
- Tap on “Submit a Claim via Our Webform”.
- On the “Make a Claim” page, add the information to find your reservation.
- Then move ahead in making the compensation claim.
