Air India Cancellation Policy

How can I request a refund for my booking?

You can easily request a refund using our website or mobile app. Here's how:

Website:

Go to the manage booking section on our website and navigate to the refund option to initiate the request.

Mobile app:

You can opt for a refund using the 'My Trips' option on our app which is available for Android and iOS users.

How can I request a refund for a flight cancelled by Air India?

In case we cancel your flight due to unforeseen circumstances, you have the option to do the following:

Get a refund:

Request a refund using the manage booking section on our website or app.

Reschedule your flight by:

Going to the self-service re-accommodation option on our website, OR

Clicking on the reschedule link sent to your registered email along with the iintimation for the flight cancellation.

How can I get a refund for a flight that I missed?

We consider it a 'no-show' when you miss your flight without prior cancelling or changing your booking.

However, you get a two-hour no-show window during which you can cancel or modify your booking. If you decide to cancel your booking after this period, you will not be eligible to receive any refunds.

The refund and modification amount depends on various factors like the fare type, flight route, the time of cancellation or itinerary change (within or after the no-show window).

Till when can I apply for a refund on a booking?

You can apply for a refund up to two years from the date of issuance of your flight ticket.

How do you calculate the refund amount on a ticket?

The amount of money refunded depends on multiple factors, including:

Fare type

Route (international or domestic flights)

Time of cancellation or itinerary change (within or after the no-show window).

What will be the mode of refund if I cancel a ticket bought at an Air India office?

If you booked your flight at one of our ticketing offices, you would have to head to the same office to request a refund.

Refund account: Your refund will be credited to the same account used for paying for the booking. However, if that account is now invalid or has been closed, you can share with our agent at the office your new bank details to receive the refund.

Here’s a quick link to finding an Air India office near you.

How can I apply for a refund if I booked my flight using a travel agent or third-party websites?

If a travel agent issued your ticket or you booked an Air India flight using a third-party travel website, please reach out to your travel agent or visit the website to help initiate your refund.