Whenever you're kept waiting by Air Nostrum flight delays, it's worth checking whether you're entitled to compensation for your time. If Air Nostrum is responsible for the delay, EU regulations say that passengers are owed up to $650 per person when they're delayed by 3 hours or more.
When you're claiming flight delay compensation, Air Nostrum will check what time the flight arrived at the final destination. That's because for flight delay claims it is the time that you arrived that is important, not the time of departure. AirHelp owns one of the most comprehensive databases of flight stats available, so we can always back up Air Nostrum flight delay compensation claims with the exact delay time.
Airlines like Air Nostrum do not have to pay out compensation if there's some external reason for the delay. That means delays caused by bad weather, an incident at the airport, or air traffic control strikes are not eligible for compensation. These kind of situations are called extraordinary circumstances.
In the event of a Air Nostrum flight cancellation, European laws on air passenger rights are clear: Air Nostrum must offer you alternative transportation to get to your destination or, if you prefer, a refund.
In addition, if you received a notice regarding cancellation less than 14 days before departure, you may also be able to claim compensation up to $650 per person.
In general, when Air Nostrum cancels flights, it will attempt to rebook passengers directly onto another flight at no additional cost. You can request other changes if the alternative flight that is offered does not work for you or if you no longer want to take that trip.
If Air Nostrum can book you a new flight that lands at a similar time to your original flight, it is not required to pay any compensation. This is correct, because you will arrive at your destination with minimal disruption to your plans. However, in many cases, passengers whose flights are canceled at the last minute have the right to file a claim against Air Nostrum for compensation.
All this applies unless the flight cancellation was caused by an event beyond the control of Air Nostrum, such as bad weather conditions or an accident at the airport. These events are referred to as exceptional circumstances.
Because Air Nostrum is based within the EU, almost all the flights they offer are protected by EC 261, one of the world's most comprehensive laws for air passenger rights.
The EC 261 Regulation grants passengers the right to claim compensation when they have experienced delayed, cancelled or overbooked flights, through no fault of their own. Passengers can also claim previous flights. Often you can still claim flights from the past 3 years.
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