We work hard to get you to your destination on time, as scheduled. There may be times when weather, air traffic control, operational or service considerations lead to flight delays, cancellations or diversions. When this happens we will make available the most current, accurate information about your flight's status that we have. This includes providing information about a change in the status of a flight to, from or within the United States, a delay of 30 minutes or more in the planned operation of a flight or a flight diversion. When the change is made within a week of departure we will make information available within 30 minutes of becoming aware of the change. We may use one or more ways to communicate this information: providing information in the boarding gate area of a flight; on airport flight status display boards; upon request via phone with the United Customer Contact Center; in flight status updates on united.com; and in text/SMS and email alerts for customers who provide that contact information directly to United.
Air Wisconsin Airlines operates flights on behalf of United (as United Express). Air Wisconsin Airlines does not perform any reservation or ticketing functions. When you book and ticket a reservation through united.com, the United mobile app, the United Customer Contact Center, at our ticket counters or city ticket offices, or if you use MileagePlus® miles to book an award ticket with any of these sources, we will allow you to cancel the ticketed reservation without penalty and receive a 100 percent refund of the ticket price to the original form of payment if you cancel the reservation within 24 hours of purchase and if the reservation is made one week or more prior to the original scheduled departure flight. Or, if you are not traveling on a Basic Economy ticket, you may change wholly unused tickets within 24 hours of purchase without incurring normally applicable change fees in accordance with United's 24-hour flexible booking policy. Any applicable differences in fare still apply. Normal change and refund policies apply if your request is not made prior to scheduled flight departure.
When traveling on an Air Wisconsin Airlines flight operated on behalf of United (as United Express), we will give you clear information about policies and service aspects that may be important to you on united.com and, when you ask, through our Customer Contact Center and our representatives at airports. This means providing clear information about:
In order to reduce any inconvenience you experience during cancellations and misconnections, we will:
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