All Nippon Airways Cancellation Policy

Cancellations and refunds cannot be made via the ANA website for the following types of reservations.

• Reservations which include an upgraded flight (refundable after cancellation the upgrade)
• Reservations which include multiple names, if only part of the customer to the cancellation / refund
• Purchased reservation in cash with non AMC members
• Reservations made via a travel agency
• Reservations made via the Mexican website

There may be other instances in which cancellations/refunds cannot be made due to the nature of the reservation. In the event that you are unable to cancel/refund your reservation via the ANA website, please contact ANA by telephone.

Validity for Cancellations/Refunds

Until 24 hours prior to the departure of desired flight

Regarding Cancellations/Refunds

Refunds will be made via the company of the credit card used for purchase.

When you used other payment methods than a credit card for the purchase

Cash

A refund will be made to your designated bank account. (The customer will be responsible for any bank transfer fees.)

It may take longer for your refund to be processed if there is a mistake in your account information (bank name, branch name, account number, account name).

Therefore, please be sure to enter you account information as it shown on your bankbook, etc.

When performing the relevant procedures, you will need your ANA Mileage Club login information. If you are not an AMC member,s please contact ANA by telephone.

ANA SKY COINS

ANA SKY COINS will be refunded to the mileage account. (Excluding the ANA SKY COINS that have expired at the time of the refund)