All Nippon Airways (ANA) allows passengers to change their flight reservations, but the policies and fees vary depending on factors such as fare type, ticket purchase location, and the timing of the change.
Reservations made through the ANA website can be modified online, subject to fare rules and availability. However, certain reservations, such as those with multiple city stopovers or those made via phone, may not be eligible for online changes and require contacting ANA directly.
Change fees depend on the fare type purchased. Some fares may not permit changes, while others may incur fees up to $500. It's essential to review the fare rules associated with your ticket to understand any potential charges.
If you need to cancel your flight, refunds are available for eligible tickets within one year and 30 days of the first flight sector's departure date. The refund amount will be calculated by subtracting any applicable handling fees, fare differences, and taxes/fees for unused sectors from the total amount paid.
If ANA cancels or significantly changes your flight, you are entitled to a full refund or rebooking without additional charges. In such cases, ANA will assist with rebooking and may provide accommodations if necessary.
In cases of illness or injury preventing travel, ANA allows changes to another flight within 30 days of the original departure date without incurring fees. A medical certificate or other appropriate documentation must be provided.
Review Fare Rules: Before making changes, consult the fare rules associated with your ticket to understand any restrictions or fees.
Contact ANA: For reservations not eligible for online changes or if you require assistance, contact ANA's customer service.
Document Special Circumstances: If changing due to illness or injury, ensure you have the necessary documentation to support your request.
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