Austrian Airlines has specific policies regarding name changes and corrections on flight tickets:
Name Corrections:
Minor Corrections: For minor errors involving up to two letters in the passenger's name, corrections can be made in the original Passenger Name Record (PNR). After correcting the name, the ticket must be reissued with "NAME CORRECTION" noted in the Endorsement Box. A fee of EUR 25 (or equivalent in local currency) per ticket applies.
Major Corrections: For corrections involving more than two letters, including legal name changes or inverted names, the process varies:
- Amadeus (1A) PNRs: Contact the Lufthansa Group Agency Support to correct the name in the original PNR. The ticket should then be reissued with "NAME CORRECTION" in the Endorsement Box, and the same fee of EUR 25 applies.
- Other Booking Channels: A new PNR may need to be created. After creating the new PNR with the correct name and original flights, contact the Lufthansa Group Agency Support to reinstate the original booking classes for Austrian Airlines flights and cancel the original PNR. The ticket should be reissued with "NAME CORRECTION" in the Endorsement Box, and the EUR 25 fee applies.
Name Changes:
Austrian Airlines generally does not permit full name changes (transferring a ticket to another person). Tickets are non-transferable.
Group Bookings:
Before Ticket Issuance: Name changes can be made free of charge.
After Ticket Issuance: Name changes are permitted up to 72 hours before departure for a fee of EUR 100 per passenger.
Important Considerations:
- Ensure that the name on your ticket matches exactly with your government-issued identification or passport to avoid issues during travel.
- Initiate any name corrections or changes as soon as possible to allow sufficient processing time.
- Fees and policies may vary based on the specific circumstances and fare conditions. It's advisable to contact Austrian Airlines or your travel agency directly for personalized assistance.
