Avelo Airlines permits name corrections on reservations under specific conditions. Here's what you need to know:
Name Correction Policy
- Minor Corrections: If your name is misspelled or contains a typographical error, Avelo allows minor corrections to match your government-issued ID. These adjustments are typically permissible and can be made by contacting Avelo's Customer Support Center.
- Major Changes: Significant alterations, such as transferring a ticket to another individual, are generally not allowed. Avelo's tickets are non-transferable, and substantial name changes may require canceling the existing reservation (subject to applicable fees) and booking a new one.
- Timing: It's crucial to request any name corrections well in advance of your flight. Last-minute requests may not be accommodated, especially within 15 minutes of departure, when changes or cancellations are not permitted.
Fees
Customer Support Assistance: If you seek assistance from Avelo's Customer Support Center for name corrections, a $25 fee per seated traveler may apply. To avoid this fee, consider making eligible changes through Avelo's Manage Trips portal.
How to Request a Name Correction
- Online: For minor corrections, use Avelo's Manage Trips feature to update your reservation details.
- Customer Support Center: Be prepared to provide your confirmation number and details of the correction needed.
