Terms of refund and exchange directly depend on the fares on which the flight ticket was purchased. Detailed information on the fare conditions is available on Azerbaijan Airlines website.
For refund of air ticket purchased online on our website, please contact the Call Center via contact form or by e-mail [email protected]. If air ticket has been purchased from a tourism company or agency, then for refund please, contact the appropriate travel agency. Refunded will be applied within 30 working days when you pay by a credit or debit card.
Azerbaijan's national air carrier, AZAL, has launched online ticket refund service to offer more convenient services and improve passenger experience. The new service is accessible via the airline's official website, www.azal.az, or through its mobile app.
This option gives passengers control over their bookings, allowing them to request refunds without visiting a ticket office or contacting the call centre. Passengers can now easily return their tickets from anywhere in the world by navigating to the Manage booking section and selecting the Ticket’s refund option. The process is handled automatically.
Under the terms of flight ticket, passengers can request either a full or partial refund, even for specific segments of their trip. For instance, if a portion of the journey has already been completed, the passenger can refund the unused part of the ticket. This is essentially for passengers whose plans change mid-trip. The service also supports group bookings, allowing refunds for individual passengers within a group. If a booking includes multiple passengers, you can select one person and process their refund separately.
These innovations are part of AZAL's commitment to providing passengers with modern, comfortable services. Expanding digital solutions enhances the customer experience, making interactions with the airline easier and more efficient.
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