Canadian North's cancellation policy depends on the type of fare purchased and the timing of the cancellation. Here’s an overview of what you can generally expect:
1. Refundable vs. Non-Refundable Tickets
- Refundable Tickets: If you’ve purchased a refundable ticket, you can cancel it for a full refund, minus any applicable cancellation fees, depending on the terms of the fare.
- Non-Refundable Tickets: These are typically not refundable if you cancel your flight. However, you may be able to receive a credit for future travel, usually minus a cancellation fee.
2. Cancellation Fees
- Non-Refundable Tickets: If you cancel a non-refundable ticket, you may be entitled to a credit toward future travel, but a cancellation fee will apply. The amount of the fee will depend on the fare type and the timing of the cancellation.
- Refundable Tickets: These may be subject to a cancellation fee, but they usually offer more flexibility in terms of obtaining a refund.
3. 24-Hour Cancellation Window
- For bookings made directly with Canadian North: You may be eligible for a full refund if you cancel your flight within 24 hours of booking, as long as you booked your ticket at least 7 days before the departure date. This is a common practice with many airlines and is meant to provide flexibility for travelers who change their minds soon after booking.
4. Changes to Flights
- For Non-Refundable Tickets: You can typically change the flight for a fee, but you may also have to pay the difference in fare if the new flight is more expensive
- For Refundable Tickets: You can generally change the flight without penalty, though you may still need to pay for any fare difference, depending on the new ticket price.
5. No-Show Policy
- If you fail to show up for your flight and haven’t canceled it, you will likely forfeit the value of the ticket. In many cases, you won’t be eligible for any kind of refund or credit.
6. Special Circumstances (e.g., Weather, Illness)
- Flight Cancellations by Canadian North: If Canadian North cancels your flight due to reasons within their control (e.g., weather-related disruptions or operational issues), you are generally entitled to a rebooking or a full refund.
- Force Majeure: In cases of extraordinary events (such as severe weather, strikes, or other unforeseen circumstances), Canadian North may offer either a refund or credit toward future travel, depending on the situation.
- Illness or Emergency: If you are unable to travel due to illness or a personal emergency, Canadian North may be flexible, but you will generally need to provide documentation (such as a doctor’s note) to avoid penalties.
7. Refund Process
- Refund Requests: If you are eligible for a refund, Canadian North will typically process it to the original form of payment. However, processing times can vary.
- Travel Credit: If you cancel a non-refundable ticket, you might receive a credit that can be used for future flights. Be sure to check the expiration date of this credit.
8. How to Cancel:
- Online: You can cancel your flight through Canadian North’s website or mobile app, depending on your booking.
- Customer Service: If you have any trouble with online cancellation or need assistance, you can contact Canadian North's customer service team by phone or email for help.
9. Booking through Travel Agencies
- If you booked your flight through a third-party travel agency or website, you’ll need to contact them directly to cancel your flight. Third-party cancellation policies may vary.
It's always recommended to review the specific terms and conditions of your ticket at the time of booking, as the policies can vary depending on the route, fare class, and timing.
