China Southern Airlines' cancellation policy can vary depending on the type of ticket and when you cancel. Here's a general overview:
1. Refundable vs. Non-Refundable Tickets
- Refundable Tickets: You can cancel and request a refund, but there might be a cancellation fee depending on the fare class and when you cancel.
- Non-Refundable Tickets: These generally do not offer refunds if you cancel. However, you may be able to get a credit for future travel or reschedule your flight, usually after paying a change fee.
2. Cancellation Fees
- The cancellation fees can depend on the class of service (economy, business, or first class), the route, and how far in advance you cancel. For example, cancelling closer to the departure date tends to incur higher fees.
- International Flights: Higher cancellation fees compared to domestic flights.
- Domestic Flights: Usually lower fees but still depend on ticket type.
3. 24-Hour Cancellation Window
- China Southern Airlines typically offers a 24-hour grace period for cancellations without penalties, as long as the booking was made at least 7 days before the departure date.
4. Changes and Rebooking
- You may be able to change the date or route of your flight for a fee, which will depend on the ticket’s terms and the availability of new flights.
5. Refund Process
- Refunds are processed through the original payment method, but it may take several weeks for the refund to be issued, depending on your payment provider.
6. Force Majeure
- In cases of flight cancellations due to events like weather, strikes, or government restrictions, China Southern Airlines may offer refunds or rebooking options with no penalties.
How to Cancel:
- Online: You can cancel your flight via China Southern Airlines’ website or mobile app.
- Customer Service: If you’re unable to cancel online or need assistance, you can reach out to their customer service for support.
It’s always a good idea to check directly with China Southern Airlines for the most up-to-date and detailed information based on your ticket type and route.
