Croatia Airlines Baggage Policy

Croatia Airlines' baggage policy varies by fare class, travel class, and route. Below is a concise summary based on the latest information:

Carry-On Baggage

Allowance:

• Economy Class (FlyEasy, FlyOpti, FlyFlexi): One carry-on bag (max 55 x 40 x 20 cm, 8 kg) and one personal item (e.g., handbag, laptop bag, briefcase; max 40 x 30 x 10 cm).
• Business Class (FlyBizz): Two carry-on bags (each max 55 x 40 x 20 cm, 8 kg total) and one personal item. On smaller aircraft, this may be limited to one carry-on.

Additional Notes:

• Carry-ons must fit in overhead bins or under the seat. Personal items go under the seat (except in emergency exit rows).
• On flights with 50 seats or less, only one personal item may be allowed in the cabin due to space constraints.
• Oversized or overweight carry-ons will be checked, potentially incurring fees.
• Valuable/fragile items (e.g., documents, electronics, musical instruments) should be in carry-on. Liquids must follow security rules: max 100 ml per container in a 1-liter transparent, resealable bag.
• Forbidden items include weapons, replicas, sharp objects, and electronic smoking devices. Check the full list on the Croatia Airlines website.
• Star Alliance Gold members report less strict enforcement of weight limits, especially at priority check-in, but enforcement varies by airport and flight load.

Excess Baggage Fees

FlyEasy First Bag (up to 23 kg, 158 cm):

• Domestic: ~80 HRK (+25% VAT) if booked 24+ hours before departure; ~120 HRK (+25% VAT) within 24 hours.
• International: ~30 EUR (24+ hours); ~40 EUR (within 24 hours). Additional 10 EUR charge for international flights if paid on departure day in Croatia/Bosnia and Herzegovina.

Excess Baggage:

• Starts at ~75 EUR/300 HRK per additional bag, increasing with quantity.
• Overweight (23-32 kg) or oversized (>158 cm): ~75 EUR/300 HRK per bag, in addition to standard/excess fees.
• Bags over 32 kg or 158 cm require pre-authorization and may be shipped as cargo.

Sports Equipment:

• Counts toward free allowance if within weight/dimensions. Excess fees apply otherwise.
• Normal equipment (e.g., bikes, golf bags): Special tariffs if pre-booked.
• Large equipment (e.g., windsurfs, canoes): Higher fees; max 277 cm, 32 kg.

Payment: Can be made during booking, via “My bookings” (up to 2 hours before departure), at the Contact Center, sales offices, or airport. Airport fees are higher.

Pets

• Dogs, cats, and household birds (domestic flights only) allowed in the cabin for ~$125 (domestic) or ~$200 (international). Must fit in a carrier under the seat, counting as carry-on.

Lost or Damaged Baggage

• Delayed: Report at the airport’s Lost and Found for a Property Irregularity Report (PIR). Tracked via World Tracer; delivery arranged free if found.
• Damaged: Report at the airport or within 7 days. Croatia Airlines may not be liable for hand baggage damage unless caused by the carrier.
• Lost/Forgotten Items: Contact the arrival airport’s Lost and Found. Passengers arrange delivery at their own cost.
• Insurance: Recommended for valuable/fragile items due to limited carrier liability.

Important Notes

• Codeshare Flights: Partner airline rules (e.g., Lufthansa, Austrian) may apply, especially on longer segments. Check with the operating carrier.
• Star Alliance Gold: Benefits include priority check-in, boarding, baggage handling, and potentially relaxed enforcement of carry-on limits.
• Strictness: Some travelers report strict size checks (e.g., 22 x 14 x 9 inches may be gate-checked if over 55 x 40 x 20 cm), especially on smaller aircraft like the Q400, where carry-ons may be gate-checked without standard tags.