Croatia Airlines' flight change policies vary based on fare type and whether the flight is domestic or international. Here's a detailed overview:
International Flights:
Fly Easy (Economy Class):
- Changes: Permitted with a €60 fee per direction if the originally booked class is available; otherwise, the fare difference to the next higher available class applies. Changes must be made before the departure of the flight being changed and charges paid no later than 24 hours after the change.
- Cancellations: Refunds are not possible, except for unused airport taxes. Fuel and security surcharges are non-refundable. Cancellations must be made before the departure of the flight.
Fly Opti (Economy Class):
- Changes: Allowed with a €30 fee per direction under the same conditions as Fly Easy.
- Cancellations: Same as Fly Easy.
Fly Flexi (Economy Class):
- Changes: Permitted free of charge if the originally booked class is available; otherwise, the fare difference applies.
- Cancellations: Possible with a €30 fee per direction.
Fly Bizz (Business Class):
- Changes: Allowed free of charge if the originally booked class is available; otherwise, the fare difference applies.
- Cancellations: Refunds are fully permitted.
Domestic Flights:
Fly Easy (Economy Class):
- Changes: Allowed with a €20 fee per direction under the same conditions as international Fly Easy.
- Cancellations: Same as international Fly Easy.
Fly Opti (Economy Class):
- Changes: Permitted with a €10 fee per direction.
- Cancellations: Same as Fly Easy.
Fly Flexi (Economy Class):
- Changes: Allowed free of charge if the originally booked class is available; otherwise, the fare difference applies.
- Cancellations: Possible with a €13 fee per direction.
Fly Bizz (Business Class):
- Changes: Permitted free of charge if the originally booked class is available; otherwise, the fare difference applies.
- Cancellations: Refunds are fully permitted.
Additional Considerations:
Name Changes: Fees vary by fare type and ticket status. For example, after ticketing, a name change in Fly Easy incurs a €120 fee, while Fly Flexi charges €40.
Ticket Validity: Tickets are valid for travel one year from the date of issue.
Refunds: Non-refundable tickets may still allow refunds of unused airport taxes; however, fuel and security surcharges are non-refundable.
