Delta Air Lines has specific policies regarding name corrections and changes on tickets:
Name Corrections:
Delta allows minor corrections to passenger names to ensure they match government-issued identification. These corrections are intended for fixing misspellings and do not permit changing the traveler to a different person. Only one reissue for a name correction is allowed per passenger ticket.
First or Middle Name Corrections:
- Travel agents may correct the first or middle name and reissue the ticket without a waiver code.
- An OSI (Other Service Information) message must be added to the Passenger Name Record (PNR) indicating the correction.
- The ticket should be reissued as an even exchange, with no changes to flights or dates.
Last Name Corrections:
- Corrections are limited to a maximum of three characters.
- If more than three characters need correction, or if the itinerary includes flights operated by other carriers, travel to/from China or India, agents must contact Delta's Global Sales Support for assistance.
Name Changes:
Delta generally does not allow complete name changes on existing reservations, meaning tickets are non-transferable and cannot be reassigned to a different individual.
Corporate Travel Exception:
For corporate travel partners, Delta offers a Corporate Name Change service that allows unlimited name changes. This program enables the application of the value of an unused ticket toward a new ticket for a different traveler, though fees may apply. Companies should contact their Delta Account Manager or Travel Management Company for full program details.
Important Considerations:
- The name on the ticket must exactly match the passenger's government-issued identification used for travel.
- Corrections should be made as soon as an error is noticed to allow sufficient processing time.
- For complex situations or those involving international travel, especially to/from China or India, it's advisable to contact Delta directly or work with your travel agent to ensure compliance with Delta's policies.
