El Al Israel Airlines has a cancellation policy that varies based on the type of ticket purchased and the fare rules associated with it. Here’s a general overview of their cancellation policy:
1. Refundable vs. Non-Refundable Tickets
- Refundable Tickets: If you have purchased a refundable ticket, you can cancel and request a refund. However, there may be a cancellation fee depending on the fare class and when you cancel.
- Non-Refundable Tickets: Non-refundable tickets are generally not eligible for a refund if canceled. However, you may be able to change your flight for a fee, or in some cases, receive a credit for future travel. The amount of the credit will depend on the terms of your ticket.
2. Cancellation Fees
- Non-Refundable Tickets: If you cancel a non-refundable ticket, you are unlikely to receive a refund. However, you might be eligible for a travel credit, minus a cancellation fee. The cancellation fee will depend on factors such as how far in advance you cancel, and the specific fare rules of your ticket.
- Refundable Tickets: For refundable tickets, there may still be a cancellation fee, but you can expect to receive a refund minus the fee.
3. 24-Hour Cancellation Window
- For bookings made directly with El Al: If you cancel your flight within 24 hours of booking and the reservation was made at least 7 days before the scheduled departure date, you may be eligible for a full refund. This policy is similar to the 24-hour cancellation window provided by many airlines, allowing you to change your mind soon after booking.
4. Changes to Flights
- For Non-Refundable Tickets: You can change your flight for a fee, but you’ll be subject to fare differences. If your new flight is more expensive, you will need to pay the difference.
- For Refundable Tickets: Refundable tickets may be more flexible in terms of changes. You can usually change your flight date without a penalty, but any difference in fare will still apply.
5. No-Show Policy
- If you miss your flight and fail to cancel or reschedule in advance, you will likely lose the entire value of your ticket, and you may not be able to use any remaining credit for future flights. El Al generally does not offer refunds for missed flights.
6. Special Circumstances (e.g., Weather, Illness)
- Flight Cancellations by El Al: If El Al cancels your flight for reasons within their control (e.g., operational issues, strikes, or weather-related disruptions), you are generally entitled to a full refund, rebooking on a later flight, or compensation, depending on the situation.
- Force Majeure: In cases of extreme circumstances (e.g., natural disasters, war, or political unrest), you may be eligible for a refund or travel credit, depending on the airline’s discretion and the terms of your booking.
- Illness or Emergency: If you cannot travel due to illness or a personal emergency, El Al may offer more flexibility, especially if you provide documentation such as a doctor’s note. They may allow you to rebook for a future flight or provide a credit, but fees may still apply.
7. Refund Process
- Refund Requests: If you cancel and are eligible for a refund, the process typically takes several weeks, depending on how you booked your ticket. Refunds are generally made to the original payment method.
- Travel Credit: If you cancel a non-refundable ticket and are given a credit for future travel, the credit will have an expiration date (usually 1 year from the date of issue).
8. How to Cancel:
- Online: You can cancel your flight via El Al’s official website or mobile app if you booked directly through them.
- Customer Service: If you need assistance or cannot cancel online, you can contact El Al's customer service team by phone or email to help with your cancellation request.
- Third-Party Bookings: If you booked your flight through a third-party travel agent or website, you may need to contact them directly to handle your cancellation. The terms and conditions may vary depending on the booking platform.
9. Booking through Travel Agencies
- If you booked through a travel agency or third-party website, cancellation policies may differ. You’ll need to contact the agency directly for assistance with cancellations and refunds, as they may have additional rules or fees that apply.
It’s always a good idea to review the specific terms and conditions associated with your ticket when booking with El Al, as their policies can vary depending on fare class, route, and the timing of the cancellation. For the most up-to-date information, checking El Al’s website or contacting their customer service directly is recommended.
