EVA Air's flight change policies are designed to accommodate various passenger needs, with conditions and fees varying based on fare types and booking channels. Here's a detailed overview:
Online Modifications: If your ticket was purchased through EVA Air's website or mobile app, you can modify your booking using the "Change Date/Flights" feature on their website.
Through Travel Agents: For tickets purchased via travel agents, please contact your travel agent directly to change your itinerary.
EVA Air Ticketing Offices: If your ticket was purchased from EVA Air's reservation and ticketing offices, you can contact them to change your booking.
Fare Rules: Changes are subject to the applicable fare rules and conditions of your ticket. This includes any fare differences and potential service fees. It's important to review these rules or consult with EVA Air or your travel agent before making changes.
Service Fees: EVA Air may charge service fees for ticket changes, which can vary depending on the fare type and route. For example, a service fee of USD $50 can be waived once for certain award ticket changes.
Advance Notice: It's recommended to make changes well in advance of your flight date to ensure seat availability and to accommodate any fare differences or service fees.
Name Changes: According to International Air Transport Association (IATA) regulations, the name on the ticket cannot be changed and therefore can't be used by anyone else.
Refunds: If you need to cancel your booking, EVA Air provides options for refunds, subject to fare rules and potential service fees. Refunds can be processed through their website or by contacting their reservation offices.
Contact Information: For assistance with booking changes, cancellations, or refunds, you can contact EVA Air's customer service through their official channels or visit their website for more information.
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