FlyOne Airlines' cancellation policies depend on the fare type purchased and the timing of the cancellation. Here's an overview:
Fare Types and Cancellation Policies:
- Standard Fare: This fare is non-refundable. If you cancel your flight, you will not receive a refund.
- Loyal Fare: Refundable with a 50% cancellation fee if the cancellation is made before the scheduled departure. Cancellations after departure are not permitted.
- Advantage Fare: Allows for cancellation both before and after the scheduled departure with a 10% cancellation fee.
Refund Service:
FlyOne offers a "Refund Service" that allows a one-time free change of the departure date/time or a refund, provided the request is made no later than 48 hours before the flight's departure. This service must be purchased during the initial booking process and cannot be added later.
How to Cancel a Booking:
- Online: Visit the "MyBookings" section on FlyOne's website. Enter your reservation code and surname to access your booking, then follow the prompts to cancel. Note that online cancellation and refund are available only for tickets purchased directly through FlyOne's official website or mobile app.
- Third-Party Bookings: If you purchased your ticket through a travel agency or another partner, you must contact them directly to process the cancellation and refund.
Important Considerations:
- Refund Processing: Refunds are typically processed within 3–5 business days to the original payment method.
- Non-Refundable Services: Additional services and fees may be non-refundable, depending on the fare type and specific service terms.
