Flyone Airlines provides several options for modifying flight bookings, including name changes, date or time adjustments, and route alterations. Here's a detailed overview of their policies:
Procedure: Passengers can change the name (last name) on their booking through Flyone's "Manage My Booking" section on their website, via the call center, or at the airport ticket office.
Timeframe: Name changes are permitted up to 4 hours before the scheduled departure time.
Fees:
Conditions: Name changes are not allowed if the ticket has already been partially used.
Procedure: Changes can be made through the call center or the website's "Manage My Booking" section.
Timeframe: Modifications are allowed up to 48 hours before the scheduled departure time.
Fees: An additional fee of 5,000 rubles per passenger per segment applies.
Fare Differences: If the new fare is higher than the original, passengers must pay the fare difference. If lower, the difference is refunded as a credit for future travel.
Procedure: Flyone offers a Refund service that allows a one-time free change of the date/time or a refund if requested no later than 48 hours before the flight departure.
Purchase: This service must be purchased during the initial booking process and is not available for purchase afterward.
Conditions: If the flight date or time is changed and the new ticket is more expensive, passengers must pay the fare difference. If the new fare is lower, the difference is refunded as a credit for future travel.
Procedure: Bookings can be transferred to another person by paying a penalty of 70 euros for a name change.
Conditions: Name corrections or changes cannot be applied to partially used tickets.
Ordering Additional Services: Passengers can order additional services (e.g., extra baggage) up to 4 hours before the flight through the "Manage My Booking" section on the website, via the call center, or at the airport ticket office.
Fees: Additional services are subject to fees as per the fare conditions.
Fare Differences: Modifying your itinerary may result in fare recalculations. Passengers may need to pay the difference if the new fare is higher.
Taxes and Charges: Changes in taxes, fees, or charges imposed by authorities may apply even after ticket issuance.
Customer Support: For assistance with booking modifications, cancellations, or refunds, contact Flyone's customer support through their official website's contact form.
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