GOL Airlines' cancellation policies vary based on fare type, timing, and specific circumstances. Here's an overview:
24-Hour Cancellation Policy:
- For flights purchased seven or more days before departure, you can cancel within 24 hours of booking and receive a full refund without any cancellation fees.
Refunds and Credits:
Refunds may be issued as GOL Credit, which can be used for future bookings. To check your GOL Credit balance and redeem it:
- Visit the GOL website and log in to your account.
- Click on your name and select "Credit and Refund."
- Your GOL Credit balance will be displayed.
- Proceed with booking a new flight and select "GOL Credit" as the payment method.
Important Considerations:
- Airport fees are refundable and are not considered when calculating fines or penalties.
- If you need to cancel the outbound segment of a round-trip ticket but wish to retain the return flight, contact GOL's customer service before the outbound flight's departure to avoid automatic cancellation of the return segment.
