GOL Airlines provides passengers with the flexibility to modify their flight bookings, subject to specific terms and conditions. Here's an overview of their flight change policies:
Definition: Changes initiated by the passenger, such as altering flight dates or times.
Process: Passengers can manage their reservations and request changes through GOL's official website by accessing the "Your Flight" section.
Fees: Administrative fees and penalties may be charged depending on the chosen fare. Additionally, if there's a price difference between the original and new flights, the passenger will be responsible for covering this difference.
Definition: Modifications made by GOL Airlines due to operational reasons, such as flight cancellations or schedule changes.
Policy: If GOL unilaterally changes a flight's time (starting from 30 minutes on domestic flights or 1 hour on international flights) or cancels a flight, it's considered an involuntary change. In such cases, passengers are typically offered alternatives without additional charges.
Fees: Rescheduling, cancellation, and no-show fees are charged per segment and per passenger. Children aged 2 to 12 years old pay the same fare as an adult.
Variations: Fees and rules for cancellations, changes, refunds, and no-shows vary depending on the fare type and whether the flight is domestic or international. Passengers are advised to review the specific terms associated with their fare.
Advance Notice: It's advisable to request changes well in advance of the scheduled departure to ensure availability and to accommodate any fare differences or service fees.
Refunds: Refunds for unused portions of your ticket may be possible depending on the fare type and reason for change. However, processing fees might apply.
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