Hong Kong Airlines allows passengers to change their flight bookings, subject to specific terms and conditions:
Rebooking and Re-routing: Passengers can rebook flights or change destinations by contacting the Customer Service Centre at least 24 hours before the original departure time. This policy applies to tickets issued between November 24, 2020, and March 20, 2022. Unlimited changes are permitted without change fees; however, fare and tax differences may apply, and rebooking is subject to seat and flight availability.
FlexiPlus Tickets: For FlexiPlus ticket holders, rebooking or re-routing must be completed at least 12 hours prior to departure.
Service Fees: Changes made through customer service hotlines, airport check-in counters, or local sales offices may incur a service fee. For example, voluntary rebooking or route changes are free when done online but may incur a fee of HKD 120 (approximately USD 15) per ticket per passenger per transaction when processed through other channels.
Refunds: Refunds are subject to the ticket's terms and conditions. For refundable tickets, fuel surcharges and booking service charges for unused sectors will be returned. Non-refundable tickets do not qualify for such refunds. The refund process typically takes 6 to 8 weeks.
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