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Icelandair is the national airline of Iceland. The airline has its headquarters in Reykjavik, Iceland. Keflavik International Airport is the hub airport of Icelandair. The current in-service fleet size of Icelandair is 34 aircraft. The airline incepted in 1937 and has expanded after 2010. The destinations covered by Icelandair are now growing exponentially, including the United States, Canada, and Asia.
No, Icelandair generally does not require you to print your boarding pass. You can use a mobile boarding pass from the Icelandair app, email, Apple Wallet, or Google Wallet and scan it at the airport and gate. Printing is optional, though carrying a printed copy or screenshot can be a useful backup in case of phone or connectivity issues.
You can contact Icelandair through their official customer support page at Icelandair Customer Support or call +1-855-551-1040.
Icelandair seats are generally considered reasonably comfortable for short- and medium-haul flights, with standard economy seat pitch around 31–33 inches, but they are not as spacious as premium economy or long-haul full-service airline seats. Comfort varies by aircraft and seat location, so choosing an exit-row or extra-legroom seat can make a noticeable difference.
Yes. If you booked directly with Icelandair, you can cancel within 24 hours of purchase for a full refund, provided the flight is scheduled to depart more than 2 days later. If you booked through a travel agency or third-party site, you'll need to contact them instead.
It depends on your fare. Economy Light does not include a free checked bag, while Economy Standard and Economy Flex include one checked bag up to 23 kg (50 lb), and Saga Premium includes two checked bags.
No, Icelandair’s Saga Premium seats are large recliner-style seats with extra legroom and enhanced comfort, but they do not convert into fully lie-flat beds.
You can get your Icelandair boarding pass by checking in online or through the Icelandair mobile app starting 24 hours before departure. After check-in, you can receive it by email, download and print it, or add it to Apple Wallet or Google Wallet.
The main Icelandair customer service numbers are +1-855-551-1040.
Icelandair economy seats are generally average in comfort with standard legroom, while Saga Premium offers wider seats, more recline, and extra space, making them noticeably more comfortable but still not fully lie-flat like business class on many long-haul airlines.
Icelandair is generally ranked as a mid-tier full-service airline, usually holding a 3-star rating from Skytrax, meaning it’s considered “average” with decent safety and reliability but basic onboard comfort and service compared to top global airlines like Qatar Airways or Singapore Airlines. It is often viewed positively for transatlantic routes and value pricing, but not for luxury or premium cabin experience.
Yes, you can get an Icelandair refund if your fare type allows it, such as Economy Flex or Saga Premium, or if you cancel within the 24-hour risk-free window after booking (for eligible tickets); lower fares like Economy Light are usually non-refundable but may still be eligible for partial refunds in cases like flight cancellation or major schedule changes by the airline.
Yes, you can take most solid foods through airport security in Iceland, but liquids, gels, and creamy items over 100 ml (like yogurt, sauces, or soups) are not allowed in carry-on bags and must be in checked luggage, and all food may still be subject to additional screening or restrictions depending on the airport rules.
Food is not free in Economy on most Icelandair flights, so you usually need to buy snacks and meals onboard, while Saga Premium includes complimentary meals, drinks, and alcohol depending on the route.
No, Icelandair does not offer lie-flat seats; even in Saga Premium, the seats are comfortable recliners with extra space and recline but they do not convert into fully flat beds.
Icelandair is generally considered a reliable mid-tier airline—it’s praised for safety, decent service, and good connections between North America and Europe via Iceland, but it’s not viewed as a luxury carrier because Economy is fairly basic and Saga Premium, while comfortable, is still not comparable to true business-class lie-flat products.
Yes, Icelandair offers a 24-hour free cancellation window for bookings made directly with them, as long as the flight is at least 2 days away, but this doesn’t apply if you booked through a third-party site, where their own rules will apply instead.
You can track your Icelandair baggage by using the WorldTracer system on the Icelandair website with your reference number from the baggage claim report, or by contacting Icelandair baggage services if your bag is delayed, as real-time tracking is not always available for all flights.
If you don’t select a seat on Icelandair, the airline will assign you a seat for free during check-in, but you may not get your preferred location (like aisle or window) and groups or companions might not be seated together, especially on full flights.
Airlines often ranked among the most comfortable in economy include Singapore Airlines, Emirates, and Qatar Airways, mainly because they offer better-than-average seat pitch, newer aircraft, and higher-quality service, though comfort can still vary by route and plane type.
An average restaurant meal in Iceland typically costs around 3,000–5,000 ISK (about ₹1,800–₹3,000 or $20–$35) per person, with casual cafés slightly cheaper and sit-down restaurants or seafood dishes often going higher, especially in Reykjavík.
Yes, Icelandair provides free non-alcoholic drinks (like water, coffee, and tea) on most flights, but alcoholic beverages and many snacks are paid in Economy, while Saga Premium includes complimentary drinks, including alcohol, depending on the route.
Icelandair is generally fairly strict but not overly harsh with hand luggage—you must stay within your fare’s size and weight limits (often around 10 kg total combined carry-on and personal item in Economy Light), and if your bag is oversized or flights are full, they may require you to check it at the gate for a fee or free of charge depending on circumstances.
Seat selection on Icelandair typically ranges from about $10–$60 per seat in Economy, depending on the route, seat type, and how early you choose it, while extra-legroom or preferred seats cost more and Saga Premium usually includes seat selection for free.
Meals on Icelandair usually cost about 3–16 USD (roughly 350–3,450 ISK) depending on what you choose, with simple snacks at the lower end and hot meals or combo boxes at the higher end, while Saga Premium gets meals and drinks included for free.
Yes, a small backpack can count as a personal item on Icelandair as long as it fits under the seat and stays within the size limits, but larger backpacks may be treated as your main carry-on depending on your fare and you must stay within the total cabin baggage allowance.
Yes, Icelandair offers free non-alcoholic drinks like water, coffee, and tea in Economy, while alcoholic drinks and most snacks must be purchased; in Saga Premium, drinks including alcohol are generally complimentary.
“Economy Comfort” on Icelandair is an upgraded Economy fare that usually includes a better seat selection (more legroom or preferred seats), priority services like earlier boarding and check-in, and sometimes extra baggage perks, while standard Economy gives fewer inclusions and charges extra for most add-ons like seat selection and baggage.
Yes, you can bring your own snacks on Icelandair flights as long as they comply with airport security rules, meaning solid foods are generally allowed in carry-on baggage while liquids, gels, or creamy items over 100 ml are restricted, and your snacks must also comply with any destination country import rules.
Yes, Icelandair provides blankets on most flights, especially on longer routes and in colder cabins, and Saga Premium passengers usually get them as standard, while in Economy they may be offered depending on the flight length or availability.
If you don’t choose a seat on Icelandair, seats are assigned automatically during check-in based on availability, and while they try to seat groups together, you may be split up on busy flights, whereas paying in advance lets you pick your preferred seat and location.
On most international Icelandair flights, Economy passengers do not get free meals and must buy food onboard, while Saga Premium passengers receive complimentary meals, snacks, and drinks (including alcohol) depending on the route.
Icelandair serves food on flights, but in Economy it is not free and must be purchased onboard, while Saga Premium includes complimentary meals, snacks, and drinks depending on the route length.
Flight attendants sit on their hands during takeoff and landing to maintain a “bracing position” that helps keep their arms and body stable in case of sudden turbulence, hard braking, or impact, reducing the risk of injury and ensuring they’re ready to respond quickly in an emergency.
No, you don’t need to print your boarding pass for Icelandair if you have a mobile boarding pass on your phone via the app, email, or wallet, but carrying a printed copy can be useful as a backup in case your phone battery dies or there are scanning issues at the airport.
It depends on your fare: Economy Light does not include a free checked bag, Economy Standard and Economy Flex include 1 checked bag (up to 23 kg), and Saga Premium includes 2 checked bags, while all fares typically include at least a small carry-on allowance.
Icelandair Economy seats usually have about 31–33 inches of legroom, while extra-legroom or Economy Comfort seats can give you roughly 3–5 inches more space (around 34–38 inches total), which makes a noticeable difference on longer flights.
No, Icelandair is not a 5-star airline; it is typically rated around 3 stars by Skytrax, meaning it’s considered a solid but mid-tier airline with good safety and connectivity, but fairly basic Economy service and a more limited premium experience compared to true 5-star carriers.
Icelandair seats are generally comfortable enough for short and medium-haul flights, with standard Economy offering average legroom and recline, while Saga Premium provides wider seats, more space, and better recline, but overall comfort is still considered mid-range rather than luxury or long-haul lie-flat level.
Economy Comfort on Icelandair is an upgraded Economy option that typically includes extra-legroom or preferred seats, priority boarding/check-in, and sometimes additional baggage benefits, giving a more comfortable and convenient experience than standard Economy but still not at the level of Saga Premium.
On Icelandair, Economy passengers usually do not get a free meal and must buy food onboard, while Saga Premium passengers receive complimentary meals, snacks, and drinks depending on the flight length.
Icelandair doesn’t have a traditional “business class”; its Saga Premium is usually ranked as a mid-tier premium economy–style product, offering wider seats, lounge access, and better service, but it generally ranks below true business class products on airlines like Qatar Airways or Singapore Airlines because it lacks lie-flat seats and a fully premium cabin experience.
Icelandair has moderate on-time performance—delays do happen, especially in winter due to Iceland’s weather and across-Atlantic congestion, but on most days flights operate on schedule, with longer delays more common in stormy conditions or tight connection itineraries via Reykjavík rather than being a constant issue.
If you miss one leg of an Icelandair itinerary (especially a connecting flight), the airline will usually treat the remaining segments as invalid and cancel them automatically, and you may need to buy a new ticket unless the missed connection was due to a delay on their side, in which case they typically rebook you on the next available flight.
Icelandair flights are generally on time most of the year, but delays are not uncommon during winter and peak connection times, with typical causes being Icelandic weather, Atlantic air traffic congestion, and tight layovers in Reykjavík, so while most flights depart as scheduled, a noticeable minority may experience short delays rather than consistent major disruptions.
Icelandair is generally ranked as a mid-tier international airline, often around 3-star level on Skytrax, valued for its safety, reliability, and strong transatlantic connections via Iceland, but ranked below top global premium carriers because its Economy is fairly basic and its Saga Premium is not a full business-class product with lie-flat seats.
Free upgrades on Icelandair are rare, but you can improve your chances by checking in early, dressing neatly, being a flexible solo traveler, or being a frequent flyer/loyal customer, though most upgrades are given only for operational reasons (like oversold cabins) or through paid upgrade offers at check-in or the gate rather than as complimentary perks.
You can get a seat upgrade on Icelandair by purchasing it during booking, managing your booking online later, or accepting paid upgrade offers at online check-in or the airport, and in some cases you may also get discounted upgrade bids or last-minute offers to Saga Premium if seats are available.
Icelandair is generally considered good but not premium—it’s reliable, safe, and convenient for connecting North America and Europe via Iceland, but the Economy experience is fairly basic and Saga Premium is comfortable without being a true business-class product, so it’s a solid choice for value and routing rather than luxury or high-end comfort.
Alcoholic drinks are not free in Icelandair Economy and must be purchased onboard, while in Saga Premium they are generally complimentary along with meals and other beverages, depending on the route.
For Icelandair international flights, you should arrive at the airport about 3 hours before departure, especially for long-haul routes, as check-in, baggage drop, and security can take time and boarding usually closes around 45–60 minutes before departure.
You can check in for Icelandair flights online or via the app starting 24 hours before departure, and airport check-in counters typically open earlier depending on the airport but usually also operate from about 2–3 hours before the flight.
Yes, you can check in online for an Icelandair flight even if you have checked baggage, and then you just need to drop your bags at the airport bag drop counter before the cutoff time (usually up to about 60 minutes before departure for international flights).
No, you don’t need to print your Icelandair boarding pass if you have a mobile version in the app, email, or wallet, but a printed copy can still be useful as a backup in case of phone issues or airport scanning problems.
You can get your Icelandair boarding pass by checking in online or on the Icelandair app starting 24 hours before departure, after which you can download it to your phone (email/app/wallet) or print it at home, and if needed you can also collect or reprint it at the airport check-in counter.
Yes, during Icelandair online check-in you can choose a seat if any are available, but many preferred or extra-legroom seats may already be paid or reserved, so free choices are often limited and you’ll get more options if you select a seat earlier or pay for advance seat selection.
Yes, Icelandair offers free messaging-only Wi-Fi on most aircraft, but full internet access (browsing, streaming, etc.) usually requires a paid upgrade, and availability can vary depending on the aircraft type and route.
Yes, Icelandair has a cancellation policy where refundability depends on your fare type—Economy Flex and Saga Premium are generally refundable, Economy Standard may be partially refundable with fees, and Economy Light is usually non-refundable, though you may still get a refund or change option if the airline cancels or significantly changes your flight, plus there is often a 24-hour cancellation window for direct bookings.
Icelandair is not owned by the Icelandic government; it is a publicly traded company (Icelandair Group hf.), with its shares owned by a mix of institutional and private investors, though it is still strongly associated with Iceland as its flag carrier and largest airline.
Yes, you can earn JetBlue TrueBlue points when flying Icelandair because the two airlines are partners, but you need to add your TrueBlue number to your Icelandair booking and only eligible fare classes earn points, so the amount depends on your ticket type and booking conditions.
You can usually check your bags with Icelandair about 2–3 hours before departure at the airport check-in counters, but exact opening times vary by airport, and bag drop typically closes around 60 minutes before international flights, so it’s best to arrive early.
Icelandair’s checked baggage allowance depends on your fare: Economy Light has no free checked bag, Economy Standard and Economy Flex include 1 checked bag up to 23 kg (50 lb), and Saga Premium includes 2 checked bags up to 32 kg each, with extra bags allowed for an additional fee.
If you add a checked bag to an Icelandair Economy ticket, it typically costs about $35–$60 USD (around 4,500–8,000 ISK) per bag per flight when purchased in advance, but prices are usually higher if you pay at the airport or for additional/oversized bags depending on the route.
Yes, you can add a checked bag to your Icelandair flight anytime before departure through “Manage Booking” on their website, during online check-in, or at the airport, but it’s usually cheaper to add it in advance rather than paying at the counter.
Yes, Icelandair generally includes a free carry-on allowance, but it depends on your fare: most Economy tickets allow one carry-on bag plus a personal item (like a small backpack or purse) within size and weight limits, while lower fares like Economy Light may have stricter combined weight rules.
Yes, on most Icelandair fares you can bring both a carry-on suitcase and a small personal item like a backpack, as long as they fit the size and weight limits, but on some cheaper fares the total weight is combined, so you still need to stay within the overall allowance.
Yes, Icelandair serves free non-alcoholic drinks like water, tea, and coffee in Economy, while alcoholic drinks and most snacks must be purchased; in Saga Premium, drinks including alcohol are typically complimentary depending on the route.
No, a neck pillow does not count as a personal item on Icelandair, so you can bring it in addition to your carry-on and personal item without it affecting your baggage allowance.
You should arrive about 3 hours before an international Icelandair flight to allow enough time for check-in, baggage drop, and security, since boarding usually closes around 45–60 minutes before departure.
Excess baggage on Icelandair typically costs about $60–$130 per extra 23 kg bag one-way, depending on your route (cheaper within Europe and more expensive between Europe and North America), and heavier bags (23–32 kg) usually incur an additional $40–$120 surcharge on top of the extra bag fee, so it’s significantly cheaper to pre-purchase extra baggage online than to pay at the airport.
Icelandair is fairly strict with checked baggage weight, especially at the airport where bags are often weighed at drop-off, and if you exceed the limit (usually 23 kg in Economy or 32 kg in Saga Premium per bag) you’ll typically be charged excess fees rather than being allowed to pass without adjustment.
Yes, Icelandair does have a carry-on weight limit that depends on your fare, but in general it’s about 10 kg total combined for a carry-on bag and personal item in Economy Light, while other Economy fares also require you to stay within size limits and may be weighed at the gate if flights are full.
Yes, Icelandair allows small pets in the cabin (usually cats and small dogs) if they meet size and carrier requirements, but space is limited so you must book in advance and the pet must stay in an approved carrier under the seat for the entire flight.
Flying internationally with a pet usually costs about $100–$400 one-way for in-cabin pets and $200–$1,000+ for cargo transport, depending on the airline, route, pet size, and destination rules, with additional costs often coming from vet certificates, crates, and import permits required by the destination country.