Jeju Air, like most airlines, has specific rules for cancellations depending on the type of ticket and the circumstances. Here’s a general breakdown of their cancellation policy:
1. Refundable Tickets
- If you purchased a refundable ticket, you can generally cancel and receive a refund, but a cancellation fee will apply.
- Refunds will be processed to the original form of payment.
- The cancellation fee depends on the route and timing of the cancellation. The closer you are to your flight date, the higher the fee.
2. Non-Refundable Tickets
- Non-refundable tickets typically cannot be refunded, except in special circumstances (e.g., serious illness or death).
- If you need to change your flight, you can do so for a fee, and there may be additional charges based on the fare difference.
- In some cases, you may be able to receive a credit for future travel instead of a refund.
3. Cancellation Fees
- The cancellation fee for a non-refundable ticket can vary by route, time of cancellation, and fare class.
- Generally, fees are higher the closer you are to the departure date. They can range anywhere from 10% to 100% of the ticket price.
- Cancellation fees are typically higher for international flights than for domestic ones.
4. 24-Hour Cancellation Policy
- Jeju Air offers a 24-hour cancellation window. If you cancel within 24 hours of booking, you may receive a full refund, provided your flight is more than 7 days away from the date of booking. This is common practice for many airlines and is part of consumer protection rules in some countries.
5. Flight Changes
- If you need to change your flight, you will likely be charged a change fee, plus any difference in fare. Changes can generally be made up to a few hours before departure.
- For domestic flights, changes are often easier and cheaper than for international flights.
6. Special Circumstances
- If Jeju Air cancels or significantly delays your flight, they are required to offer you a refund or rebooking option.
- Refunds may also be provided in cases of extraordinary circumstances like government restrictions, natural disasters, or other emergencies that prevent travel.
