La Compagnie, a French all-business-class airline, offers a cancellation policy that is fairly typical for premium services but with a few specifics. Here’s a general breakdown of their cancellation policy:
1. Refundable Tickets
- Refundable tickets can be canceled for a full refund, but a cancellation fee will likely apply.
- The exact amount of the fee depends on the specific fare rules and how close to the flight departure you are when you cancel.
- Refunds for refundable tickets are typically processed back to the original payment method, but it may take a few weeks to receive your funds.
2. Non-Refundable Tickets
- Non-refundable tickets are generally not eligible for a refund if you decide to cancel.
- If you cancel a non-refundable ticket, you will typically not get a refund, but you may be eligible for a voucher or credit for future travel, depending on the fare conditions.
- Flight changes: You can change your flight for a fee, plus any difference in fare between your original booking and the new one. The closer you are to the departure date, the higher the change fees may be.
- If you need to cancel a non-refundable ticket, you should still contact the airline to see if there is any flexibility in your situation (such as emergencies).
3. Cancellation Fees
- Cancellation fees for non-refundable tickets can vary based on the route, fare class, and how close to the departure date you cancel.
- Fees typically range from a flat fee to a percentage of the ticket price, with higher fees closer to the departure date.
4. 24-Hour Cancellation Policy
- La Compagnie does not typically offer a 24-hour cancellation policy like some other airlines where you can get a full refund within 24 hours of booking.
- However, you should check the specific terms and conditions when booking, as there may be exceptions or flexibility depending on the fare rules at the time.
5. Flight Changes
- Changes to your flight are possible but usually come with a change fee and any additional cost for fare differences between your original and new flight.
- Changes must be made well in advance of the scheduled departure. Last-minute changes may incur higher fees or be unavailable, depending on the circumstances.
6. No-Show Policy
- If you do not show up for your flight and haven’t canceled it in advance, your ticket will likely be forfeited, meaning you won’t receive any refund or credit.
- It’s always a good idea to contact La Compagnie as soon as you realize you won’t make your flight to explore options, though fees may apply for rebooking.
7. Special Circumstances (e.g., Airline Cancellations or Emergencies)
- If La Compagnie cancels or significantly delays your flight, you are generally entitled to a full refund or rebooking on a later flight.
- For personal emergencies (like illness or death), you may be able to get some flexibility, though you'll need to provide supporting documentation.
- For extraordinary circumstances, such as a global health crisis or government restrictions, La Compagnie may offer more flexible rebooking options, waivers for cancellation fees, or refunds. This varies depending on the situation.
8. How to Cancel
- Cancellations can be made by contacting La Compagnie’s customer service, either through their website, by phone, or by email.
- If you booked through a third-party agency or travel agent, you will need to contact them to initiate cancellations or changes.
9. Exceptional Circumstances (e.g., COVID-19)
- La Compagnie may offer flexibility during special circumstances like COVID-19, especially if there are government restrictions or the airline cancels the flight.
- During these times, the airline may allow you to reschedule your flight or offer a voucher instead of a refund.
- It's important to stay updated through the airline’s website or customer service for the most recent policies.
10. Refund Process
- If eligible for a refund (for refundable tickets or special cases), it may take several weeks for the refund to be processed, depending on the payment method and booking platform.
- If you booked via a third-party platform or agency, the refund may take longer to process.
