Lion Air’s cancellation policy is designed to be flexible for some types of tickets, while more restrictive for others, especially with their low-cost structure. Here's an overview of their general cancellation and refund policies:
1. Refundable Tickets
- Refundable tickets can be canceled, and a refund will be issued, but cancellation fees may apply depending on the fare type and conditions.
- Refundable fares generally allow for flexibility in terms of flight changes as well, though a change fee and any fare difference may apply.
- Refunds are processed to the original form of payment, but it may take several weeks to process depending on the payment method.
2. Non-Refundable Tickets
- Non-refundable tickets are usually not eligible for a refund if you cancel the flight, except in certain circumstances such as if the airline cancels or significantly changes the flight.
- Flight changes: If you need to change your flight, you’ll typically need to pay a change fee along with any difference in fare between the original and the new flight.
- Non-refundable tickets may be eligible for a travel voucher or credit for future use instead of a refund, but this will depend on the ticket type and fare conditions.
3. Cancellation Fees
- Cancellation fees for non-refundable tickets can vary by route, fare class, and how close to the departure date you are when you cancel. The closer to the departure date, the higher the cancellation fee is likely to be.
- Fees can range from a fixed amount to up to 100% of the ticket price.
4. 24-Hour Cancellation Policy
- Lion Air offers a 24-hour cancellation policy for bookings made directly on their website or app, similar to many international carriers.
- If you cancel your booking within 24 hours of purchase and your flight is more than 7 days away, you may be eligible for a full refund. However, this policy only applies to tickets purchased directly from Lion Air, not third-party agencies.
5. Flight Changes
- If you wish to change your flight, Lion Air allows changes for a change fee along with any fare difference.
- Changes must be made at least 48 hours before your scheduled departure, and changes within 48 hours of departure may incur higher fees or may not be allowed, depending on the fare type.
6. No-Show Policy
- If you don’t show up for your flight and haven’t canceled it in advance, your ticket will be forfeited, and no refund will be issued.
- It’s recommended to contact Lion Air as soon as you realize you cannot make the flight to explore options like rebooking, although this may incur additional costs.
7. Special Circumstances (e.g., Airline Cancellations or Emergencies)
- If Lion Air cancels your flight or makes significant schedule changes, you are entitled to a full refund or to be rebooked on another flight.
- If you need to cancel or change your flight for special circumstances like illness or death, you may need to provide documentation. Lion Air may offer some flexibility, but this varies depending on the case.
8. How to Cancel
- Cancellations can be made via the Lion Air website or mobile app.
- Alternatively, you can call their customer service for assistance with cancellations, changes, or refunds.
- If you booked through a third-party provider, you will need to go through them for any cancellations or changes.
9. Exceptional Circumstances
- In cases of emergency or extraordinary circumstances, such as natural disasters or government-imposed travel restrictions (e.g., COVID-19), Lion Air may offer more flexibility in changing or canceling flights. It’s best to check their website for specific updates and conditions related to such events.
10. Refund Process
- Refund requests can typically be initiated online, but processing times can vary. In many cases, refunds may take 7–14 days to be processed, and if you booked through a third party, it may take longer.
