Neos Air's baggage policies vary based on fare type, destination, and travel class. Here's a comprehensive overview:
Carry-On Baggage
- Allowance: Each passenger is permitted one piece of hand luggage.
- Weight Limit: Up to 5 kg.
- Dimensions: Maximum dimensions of 55 x 40 x 20 cm.
- Additional Item: Passengers may bring a small personal item (e.g., handbag or backpack) that fits under the seat in front.
Excess Baggage Fees
Excess baggage fees vary by route and when the additional baggage is purchased:
General Rates:
Online Purchase:
Airport Purchase:
Specific Routes (e.g., Cuba, Dominican Republic, Mexico, Senegal, Nigeria, Kazakhstan):
Online Purchase:
Airport Purchase:
- 1st piece (15 kg): €100
- 1st piece (23 kg): €150
- 2nd piece (15 kg): €200
- 2nd piece (23 kg): €280
- 3rd piece (15 kg): €250
- 3rd piece (23 kg): €330
Overweight Charges:
- Up to 10 kg over the allowance: €50 penalty.
- Over 10 kg: Must purchase additional baggage.
Pet Policy
In-Cabin:
- Small pets (dogs, cats, ferrets) allowed if the combined weight of pet and carrier does not exceed 10 kg.
- Carrier dimensions must not exceed 48 x 35 x 29 cm.
Fees:
- Domestic (Italy): $125 one-way.
- International: $200 one-way.
Additional Notes
- Maximum Weight per Checked Bag: No single checked bag should exceed 32 kg.
- Prohibited Items: Certain items are restricted or prohibited in both carry-on and checked baggage. For detailed information, refer to Neos Air's guidelines.
- Name Tags: It's recommended to label all checked baggage with your name, address, and contact information.
