Neos Air Cancellation Policy

Neos Air's cancellation policy varies depending on the fare type purchased and the timing of the cancellation. Here's an overview:

24-Hour Cancellation Policy: For tickets booked at least seven days before departure, Neos Air allows passengers to cancel within 24 hours of purchase for a full refund. This policy applies to all fare types.

Cancellations After 24 Hours: If you cancel more than 24 hours after booking, cancellation fees apply. The exact fee depends on your fare type and the timing of the cancellation. It's essential to review the specific fare rules associated with your ticket, as some fares may be non-refundable or have more restrictive conditions.

Flight Cancellations by Neos Air: If Neos Air cancels your flight, you are entitled to:

• Ticket Refund: For the unused portion of your journey.
• Re-routing: To your final destination at the earliest opportunity or at a later date under comparable transport conditions.

Additionally, if the cancellation occurs less than 14 days before departure and is within the airline's control, you may be eligible for compensation up to €600, depending on the flight distance.

How to Cancel or Modify Your Reservation: To cancel or change your booking:

1. Visit the "My Reservation" section on Neos Air's official website.
2. Enter your reservation code (PNR) and surname to access your booking.
3. Follow the prompts to modify or cancel your reservation.

Note that changes are subject to fare rules and may incur additional fees.

Refund Processing: For eligible tickets purchased within the U.S. using a credit card, refunds are processed within seven business days upon receipt of all required information. Tickets purchased with cash or check will be refunded within 20 business days.