Nok Air's cancellation policy varies based on fare type and additional services purchased. Here's an overview:
Standard Tickets:
- Cancellations: Generally, Nok Air does not permit cancellations for a refund on standard tickets. If you choose not to fly, the fare is typically forfeited.
- Flight Changes: Passengers can modify flight details (date/time) at least 24 hours before departure for a fee. The change fee is THB 750 for domestic flights and THB 1,210 for international flights, plus any fare difference.
- Name Changes: Allowed up to 4 hours before departure with a fee of THB 900 for domestic flights and THB 1,500 for international flights.
Nok Refund Service:
- Overview: An optional service available during booking, allowing ticket refunds under specific conditions.
- Refund Eligibility:
- Domestic Flights: 100% refund if canceled more than 31 days before departure; 75% refund if canceled 8-30 days prior; 50% refund if canceled 24 hours to 7 days prior.
- International Flights: 100% refund if canceled more than 31 days before departure; 75% refund if canceled 8-30 days prior; 50% refund if canceled 24 hours to 7 days prior.
- Conditions: Refund requests must be made at least 24 hours before departure. The service covers unused tickets and associated services like seat selection and baggage.
Flight Cancellations by Nok Air:
Options for Passengers:
- Rebooking: Transfer to the next available Nok Air flight at no extra cost.
- Date Change: Modify travel dates within 90 days on the same route without fees.
- Refund: Full refund to the original payment method.
Important Notes:
- Cancellation Protection: Without purchasing Nok Refund, standard tickets are non-refundable.
- Refund Process: Refunds are processed back to the original payment method.
