Nordwind Airlines, a Russian carrier, has a cancellation policy that depends on the type of ticket purchased, the route, and specific circumstances. Here’s an overview of their general cancellation and refund policy:
1. Refundable Tickets
- Refundable tickets can typically be canceled for a full refund, but a cancellation fee may apply, especially for international flights.
- Refunds are usually processed back to the original payment method. Processing times can vary, but it might take up to a few weeks.
- If you change your flight instead of canceling, you will likely need to pay a change fee along with any fare difference.
2. Non-Refundable Tickets
- Non-refundable tickets are generally not eligible for a refund if you cancel your flight.
- You can usually change the flight for a fee and any fare difference. The airline will typically apply a change fee and adjust the price based on current ticket rates.
- In some cases, you may be able to request a travel credit or voucher for future travel, but this depends on the fare rules and ticket conditions.
- The airline does not typically offer a refund for non-refundable tickets unless special circumstances apply (such as the airline canceling the flight).
3. Cancellation Fees
- Cancellation fees for non-refundable tickets vary depending on the route, class of service, and how far in advance you cancel your flight.
- The closer you are to the departure date, the higher the cancellation fee is likely to be. For domestic flights, the fee is usually lower than for international flights.
- For refundable tickets, the cancellation fee will usually be a fixed amount or a percentage of the total ticket price.
4. 24-Hour Cancellation Policy
- Nordwind Airlines does not typically have a 24-hour cancellation policy like some other carriers, where you can get a full refund if you cancel within 24 hours of booking (unless the flight is more than 7 days away).
- Always check the specific terms and conditions of your ticket at the time of booking to see if any exceptions apply.
5. Flight Changes
- If you need to change your flight, Nordwind Airlines allows changes to be made, but change fees will apply, along with any fare difference.
- Changes must generally be made well in advance of your scheduled departure, as last-minute changes could incur higher fees or may not be allowed depending on your ticket type.
6. No-Show Policy
- If you don’t show up for your flight and haven’t canceled it in advance, your ticket will be forfeited, and you will not receive any refund or credit.
- It is recommended to contact Nordwind Airlines if you are unable to make your flight to explore rebooking options, although this may incur additional fees.
7. Special Circumstances (e.g., Airline Cancellations or Emergencies)
- If Nordwind Airlines cancels your flight or significantly changes your flight schedule, you are generally entitled to a full refund or the option to rebook on a different flight without incurring any cancellation or change fees.
- In cases of emergencies such as illness or death, you may be able to request a refund or rebooking, but you will likely need to provide documentation to support your request. The airline will evaluate each case individually.
8. How to Cancel
- Cancellations can typically be done via the Nordwind Airlines website, mobile app, or by contacting their customer service directly.
- If you booked through a travel agent or third-party platform, you would need to contact them directly to process any cancellations or changes.
9. Exceptional Circumstances
- In the event of extraordinary circumstances like a natural disaster, government-imposed restrictions, or a global pandemic (such as COVID-19), Nordwind Airlines may offer more flexibility with changes or cancellations.
- During such periods, the airline may allow free changes, issue vouchers, or provide refunds for canceled flights. It's best to check Nordwind’s website or customer service for specific policies during such situations.
10. Refund Process
- If you are eligible for a refund, the process can take several weeks to complete, depending on the payment method and booking platform used.
- Refunds are usually credited back to the original payment method. If you booked via a third party, the refund may take longer due to the intermediary.
