Norwegian Air Shuttle Cancellation Policy

Norwegian Air Shuttle's cancellation policy varies based on the type of ticket purchased and specific circumstances. Here's an overview:

24-Hour Cancellation Window:

Refund Eligibility: If you cancel your booking within 24 hours of purchase, you are entitled to a full refund, provided the booking was made at least 7 days before the scheduled departure.

Ticket Types and Refund Policies:

LowFare and LowFare+ Tickets: These tickets are generally non-refundable. However, you can cancel your booking within 4 hours of purchase for a full refund. If more than 4 hours have passed since booking, cancellations are possible but do not qualify for a refund.

Flex and PremiumFlex Tickets: These tickets offer greater flexibility and are fully refundable if you cancel or do not use your flight. Cancellations can be made online up to 30 minutes before the scheduled departure.

Cancellation Protection:

Overview: Norwegian offers Cancellation Protection, which allows for a full ticket refund if you or a close family member fall ill and are unable to travel. This protection must be purchased at the time of booking and cannot be added to an existing reservation.

Conditions: To claim a refund under this protection, you must cancel your ticket in "My Travels" or by phone at least 30 minutes before the scheduled departure. You'll need to provide an original medical certificate and, if applicable, documentation of your family relationship.

Flight Cancellations by Norwegian:

Rebooking or Refund: If Norwegian cancels your flight, you can choose to rebook on an alternative flight or request a full refund for the unused portion of your ticket. Refunds are typically processed within 7 days.

Changing Your Booking:

Flexibility: For most destinations, you can change the date, time, and name on your booking up to 30 minutes before the scheduled departure. Changes can be made online, and fees may apply depending on the ticket type.

Passenger Rights:

EU Regulation 261/2004: If your flight is canceled or delayed by 5 hours or more, you are entitled to rebooking or a full refund. Additionally, if the cancellation is within Norwegian's control, you may be entitled to compensation under EU regulations.