Qantas Airways Cancellation Policy

Qantas Airways offers a flexible cancellation policy to accommodate various travel needs. Below is an overview of their cancellation guidelines, including refund eligibility, fees, and procedures. Please note that policies may vary depending on the fare type, route, and booking conditions.

1. Refundable vs. Non-Refundable Tickets

Refundable Tickets: If you’ve purchased a refundable fare, you can cancel your booking and receive a full or partial refund, depending on the fare rules.

Non-Refundable Tickets: For non-refundable fares, you may not be eligible for a cash refund. However, you might receive a travel credit for future use, minus any applicable fees.

2. Cancellation Fees

• Cancellation fees vary depending on the fare type, destination, and how close to the departure date the cancellation is made.
• Some fares, such as discounted or promotional tickets, may have higher cancellation fees or may not be eligible for refunds.

3. How to Cancel a Qantas Flight

You can cancel your Qantas flight through the following methods:

• Online: Log in to your Qantas account on their website or mobile app, navigate to "Manage Booking," and follow the prompts to cancel your flight.
• Customer Service: Contact Qantas Customer Service to cancel your booking over the phone.
• Travel Agency: If you booked through a travel agency, you may need to contact them directly to cancel your flight.

4. Refund Process

• If you’re eligible for a refund, it will be processed to the original payment method used during booking.
• Refunds may take 7–10 business days to reflect in your account, depending on your bank or credit card provider.
• For travel credits, the value will be stored in your Qantas account for future use.

5. Flexible Booking Options

Qantas offers flexible booking options for certain fares, allowing you to change your travel dates or cancel your flight without incurring fees. Check the terms of your fare or contact Qantas for details.

6. Special Circumstances

Flight Cancellations by Qantas: If Qantas cancels your flight, you are entitled to a full refund or rebooking on the next available flight.

Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, Qantas may offer more flexible cancellation options. Documentation (e.g., a medical certificate) may be required.

7. COVID-19 Flexibility

During the COVID-19 pandemic, Qantas introduced more flexible cancellation policies. If your travel plans are affected by COVID-19, you may be eligible for a refund or travel credit. Check Qantas’ official website for the latest updates.

8. Points Bookings

If you booked your flight using Qantas Points, the points will typically be redeposited into your account after cancellation, though a service fee may apply.