Royal Brunei Airlines' cancellation policies vary depending on the fare type, booking class, and point of purchase. Here's an overview:
Booking Class and Fare Type: Cancellation fees are determined by the booking class of your ticket and may vary by country. It's essential to review your ticket's specific conditions for detailed information.
Refund Protect: This optional service allows customers to apply for a full refund if they're unable to travel due to unforeseen circumstances, subject to terms and conditions.
Online Cancellations: Currently, cancellations cannot be processed online via the "Manage My Booking" feature. Passengers must contact the nearest Royal Brunei Airlines office to cancel bookings.
Third-Party Bookings: If the ticket was purchased through a travel agent, it's advisable to contact the agent directly for cancellations or changes.
Refund Fees: Fees for refunds depend on the departure city and booking class. For instance, cancellation fees may vary based on the country of departure.
Refund Requests: To request a refund for an unused ticket purchased online or through Royal Brunei offices, passengers should contact the nearest Royal Brunei Airlines office.
Cancellations and Delays: If Royal Brunei Airlines cancels or significantly delays a flight, passengers may be entitled to compensation or refunds, especially for flights to or from the UK.
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