S7 Airlines Cancellation Policy

S7 Airlines, also known as Siberia Airlines, offers a flexible cancellation policy to accommodate various travel needs. Below is an overview of their cancellation guidelines, including refund eligibility, fees, and procedures. Please note that policies may vary depending on the fare type, route, and booking conditions.

1. Refundable vs. Non-Refundable Tickets

Refundable Tickets: If you’ve purchased a refundable fare, you can cancel your booking and receive a full or partial refund, depending on the fare rules.

Non-Refundable Tickets: For non-refundable fares, you may not be eligible for a cash refund. However, you might receive a travel credit or voucher for future use, minus any applicable fees.

2. Cancellation Fees

• Cancellation fees depend on the fare type, route, and how close to the departure date the cancellation is made.
• Discounted or promotional tickets may have higher cancellation fees or may not be eligible for refunds.

3. How to Cancel an S7 Airlines Flight

You can cancel your S7 Airlines flight through the following methods:

• Online: Log in to your S7 Airlines account on their website or mobile app, navigate to "Manage Booking," and follow the prompts to cancel your flight.
• Customer Service: Contact S7 Airlines Customer Service to cancel your booking over the phone.
• Travel Agency: If you booked through a travel agency, you may need to contact them directly to cancel your flight.

4. Refund Process

• If you’re eligible for a refund, it will be processed to the original payment method used during booking.
• Refunds may take 7–20 business days to reflect in your account, depending on your bank or credit card provider.
• For travel credits or vouchers, the value will be stored in your S7 Airlines account for future use.

5. Flexible Booking Options

S7 Airlines offers flexible booking options for certain fares, allowing you to change your travel dates or cancel your flight without incurring fees. Check the terms of your fare or contact S7 Airlines for details.

6. Special Circumstances

Flight Cancellations by S7 Airlines: If S7 Airlines cancels your flight, you are entitled to a full refund or rebooking on the next available flight.

Medical or Emergency Situations: In cases of medical emergencies or other exceptional circumstances, S7 Airlines may offer more flexible cancellation options. Documentation (e.g., a medical certificate) may be required.

7. COVID-19 Flexibility

During the COVID-19 pandemic, S7 Airlines introduced more flexible cancellation policies. If your travel plans are affected by COVID-19, you may be eligible for a refund or travel credit. Check S7 Airlines’ official website for the latest updates.

8. Frequent Flyer Tickets

If you booked your flight using S7 Airlines’ frequent flyer miles (S7 Priority), the miles will typically be redeposited into your account after cancellation, though a service fee may apply.