S7 Airlines Name Change Policy

S7 Airlines, a Russian carrier also known as Siberia Airlines, has a name change policy that allows for corrections under specific conditions but generally restricts full name changes or ticket transfers. Here’s a detailed overview based on the latest available information:

Minor Name Corrections: S7 Airlines permits corrections for minor errors in a passenger’s name, such as:

• Spelling mistakes (e.g., "Jonh" to "John").
• Adjustments due to legal changes like marriage or divorce, provided supporting documentation (e.g., marriage certificate, court order) is submitted. These corrections are allowed if the traveler’s identity remains the same, though the airline doesn’t explicitly state a character limit (unlike some airlines that cap it at 3 characters).

Full Name Changes: S7 does not allow transferring a ticket to another person by changing the full name. If a different traveler needs to use the ticket, the original booking must be canceled (subject to fare rules and cancellation fees) and a new ticket purchased with the correct name.

24-Hour Grace Period: Minor corrections within 24 hours of booking are typically free, provided the ticket was purchased directly through s7.ru or the S7 Airlines Contact Center and the flight departs more than 24 hours later. Beyond this window, fees may apply.

Fees for Changes: After the 24-hour period, a name correction fee is charged, though exact amounts can vary by fare type and route. Based on general S7 policies for changes:

• Fees might range from RUB 1,000-3,000 (approximately USD 10-30) or more, depending on the ticket conditions.
• Additional costs could apply if the ticket needs reissuing, plus any fare difference.
• Changes made via the Contact Center or at an S7 office may incur a service fee, typically higher than online adjustments.

How to Request a Change:

Online: Log into “My Bookings” on s7.ru with your booking number and surname. Minor corrections can sometimes be made here if the fare allows, though options may be limited for issued tickets.

Office/Airport: Visit an S7 sales office or airport counter, though this often incurs higher fees.

Restrictions:

• Changes must be made before check-in and typically at least 40 minutes before departure (aligning with S7’s ticket change deadlines).
• The corrected name must match the traveler’s government-issued ID (e.g., passport).
• Tickets booked through travel agents must be adjusted via the agent, not directly with S7.
• Changes are subject to the fare conditions; some promotional or non-flexible fares may not allow corrections without full cancellation.

Process Tips: Provide your booking number and ID when requesting a change. For legal corrections, submit documents early (e.g., via email or at an office), as processing isn’t instant. Ensure changes comply with fare rules, which you can check in “My Bookings” or your confirmation email.