Scoot, a low-cost subsidiary of Singapore Airlines, has a cancellation policy that varies depending on the type of fare purchased. Here are the key points of Scoot's cancellation policy:
Full Refund: If you cancel your booking within 24 hours of purchase and the departure date is at least 7 days away, you are eligible for a full refund.
Applicability: This policy applies to all fare types, including non-refundable tickets.
Full Refund: Passengers with refundable tickets can cancel their bookings at any time before departure and receive a full refund.
Processing Time: Refunds are typically processed within 7-14 business days.
No Refund: Non-refundable tickets do not qualify for a cash refund. However, passengers may be eligible for a travel voucher or credit for future use, minus any applicable fees.
Change Fees: Changes to the itinerary may be allowed with a fee, depending on the fare rules.
Medical Emergencies: In cases of medical emergencies, passengers may request a refund or reschedule their flight. Proper documentation, such as a medical certificate, is required.
Bereavement: In the event of a death in the immediate family, Scoot may offer flexible cancellation or rescheduling options. Documentation, such as a death certificate, is necessary.
Online: Passengers can cancel their bookings online through the Scoot website or mobile app.
Customer Service: Alternatively, cancellations can be made by contacting Scoot's customer service center.
Travel Agencies: If the booking was made through a travel agency, cancellations should be processed through the agency.
Time Frame: Refunds are typically processed within 7-14 business days, but it may take longer depending on the payment method and bank processing times.
Refund Method: Refunds are issued to the original form of payment. If this is not possible, a travel voucher or credit may be issued.
Waived Change Fees: During the COVID-19 pandemic, Scoot has offered more flexible cancellation and change policies, including waived change fees for certain bookings.
Travel Vouchers: Passengers who cancel due to COVID-19 related issues may be eligible for travel vouchers instead of cash refunds.
Special Policies: Group bookings may have different cancellation policies. It is advisable to contact Scoot directly for specific details and conditions.
KrisFlyer Miles: If you cancel a flight booked with KrisFlyer miles, the miles will be redeposited into your account. However, a fee may apply for redepositing miles.
Forfeiture: If you do not show up for your flight without prior cancellation, your ticket may be forfeited, and no refund or credit will be issued.
Applicable Fees: Depending on the fare type and the timing of the cancellation, fees may apply. These fees are deducted from any refund or credit issued.
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