Scoot Flight Change Policy

Scoot Airlines offers passengers the flexibility to modify their flight bookings, with policies and fees varying based on fare type, timing, and specific services purchased.

General Flight Change Policies:

Standard Fare Rules: For most standard bookings, changes to flight dates and times are permitted up to 4 hours before the scheduled departure time. Such changes are subject to a change fee and any applicable fare differences.

Restrictions: Certain fare types, especially promotional or discounted fares, may have restrictions that prohibit changes to the date, origin, destination, or passenger name. It's essential to review the specific fare conditions associated with your ticket.

Flexibility Options:

Scoot offers add-on services to enhance booking flexibility:

"Change Your Flight" Add-On:

• Benefits: Allows unlimited changes to flight dates and times per booking without incurring change fees. Passengers are responsible for any fare differences.
• Timing: Changes can be made up to 4 hours before departure, provided the passenger has not completed check-in.
• Cost: Prices start from $15.

"Cancel Your Trip" Add-On:

• Benefits: Enables passengers to cancel their booking for any reason and receive a refund in the form of a Scoot travel voucher.
• Timing: Cancellations can be made up to 4 hours before departure, provided the passenger has not completed check-in.
• Cost: Prices start from $20.
• Availability: This option is not available for flights to and from The Philippines, India, and South Korea.

How to Change Your Booking:

Online: Access the "Manage My Booking" section on the Scoot website to view and modify your reservation. Changes can be made up to 4 hours before the scheduled departure time.

Customer Service: If online changes aren't possible, contact Scoot's customer service for assistance.

Important Considerations:

Fare Differences: When making changes, passengers are responsible for any difference between the original fare and the new fare. If the new fare is lower, refunds for the difference are typically not provided.

Add-On Services: Purchases of selected products or services may be performed up to 2 hours before the scheduled departure time of your flight.

Policy Variations: Policies may differ based on the country of booking and specific fare rules.

Documentation: Have your booking reference number and identification ready when requesting changes.