Sky Express offers various fare types, each with specific policies regarding flight changes and cancellations. Below is an overview of these policies:
Flight Changes: Allowed up to 6 hours before departure; changes after this period are considered a no-show.
Cancellations: Permitted up to 6 hours before departure with a €45 fee per flight and per passenger; the remaining fare and airport taxes are refunded. Cancellations after this period are treated as a no-show.
No-Show Policy: No changes allowed; only airport taxes are refunded.
Flight Changes: The first change is free (fare difference may apply); subsequent changes incur a €25 fee plus any fare difference. Changes must be made at least 3 hours before departure; otherwise, they are considered a no-show.
Cancellations: Allowed up to 3 hours before departure with a €45 fee per flight and per passenger; the remaining fare and airport taxes are refunded. Cancellations after this period are treated as a no-show.
No-Show Policy: No changes permitted; only airport taxes are refunded.
Flight Changes: Unlimited changes allowed free of charge (fare difference may apply) up to 3 hours before departure. Additionally, same-day flight changes are permitted free of charge up to 45 minutes before the new flight's departure, subject to availability.
Cancellations: Permitted up to 3 hours before departure with a €45 fee per flight and per passenger; the remaining fare and airport taxes are refunded. Cancellations after this period are considered a no-show.
No-Show Policy: No changes allowed; only airport taxes are refunded.
Flight Changes: Free of charge (fare difference may apply). Same-day flight changes are also allowed.
Cancellations: Ticket cancellations are permitted with a refund of airport taxes.
Name Changes: After ticket issuance, passenger name changes are generally not permitted. Minor corrections are allowed if they match the official travel documents presented at departure.
Managing Bookings: Reservations can be modified through the "Manage my Booking" feature on the Sky Express website, where you can change flight dates, add services, baggage, or passengers, or cancel tickets in accordance with fare rules.
Service Fees: Reservations made via Sky Express's Call Center or airport offices incur a €10 service fee per person for each reservation.
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