SkyWest Airlines operates as a regional carrier for major airlines like Delta, United, American, and Alaska Airlines. Its cancellation policy is generally governed by the policies of the major airline through which the ticket was purchased. However, here are some general guidelines that typically apply:
Full Refund: If you cancel your ticket within 24 hours of booking and the departure date is at least 7 days away, you are eligible for a full refund.
Applicability: This policy applies to all fare types, including non-refundable tickets.
Full Refund: Passengers with refundable tickets can cancel their bookings at any time before departure and receive a full refund.
Processing Time: Refunds are typically processed within 7-10 business days.
No Refund: Non-refundable tickets do not qualify for a cash refund. However, passengers may be eligible for a travel voucher or credit for future use, minus any applicable fees.
Change Fees: Changes to the itinerary may be allowed with a fee, depending on the fare rules.
Medical Emergencies: In cases of medical emergencies, passengers may request a refund or reschedule their flight. Proper documentation, such as a medical certificate, is required.
Bereavement: In the event of a death in the immediate family, SkyWest Airlines may offer flexible cancellation or rescheduling options. Documentation, such as a death certificate, is necessary.
Online: Passengers can cancel their bookings online through the website of the major airline (Delta, United, American, or Alaska) through which the ticket was purchased.
Customer Service: Alternatively, cancellations can be made by contacting the customer service center of the major airline.
Travel Agencies: If the booking was made through a travel agency, cancellations should be processed through the agency.
Time Frame: Refunds are typically processed within 7-10 business days, but it may take longer depending on the payment method and bank processing times.
Refund Method: Refunds are issued to the original form of payment. If this is not possible, a travel voucher or credit may be issued.
Waived Change Fees: During the COVID-19 pandemic, many airlines, including those SkyWest operates for, have offered more flexible cancellation and change policies, including waived change fees for certain bookings.
Travel Vouchers: Passengers who cancel due to COVID-19 related issues may be eligible for travel vouchers instead of cash refunds.
Special Policies: Group bookings may have different cancellation policies. It is advisable to contact the major airline directly for specific details and conditions.
KrisFlyer Miles: If you cancel a flight booked with frequent flyer miles, the miles will be redeposited into your account. However, a fee may apply for redepositing miles.
Forfeiture: If you do not show up for your flight without prior cancellation, your ticket may be forfeited, and no refund or credit will be issued.
Applicable Fees: Depending on the fare type and the timing of the cancellation, fees may apply. These fees are deducted from any refund or credit issued.
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