Spring Airlines Cancellation Policy

Spring Airlines' cancellation policies differ based on the operating entity—Spring Airlines China or Spring Airlines Japan (SPRING JAPAN)—and the specific fare type purchased. Below is an overview:

Spring Airlines China

Refund Eligibility: Refunds are generally possible up to 24 hours before the departure of the booked flight. A cancellation fee will apply.

Refund Process:

• If you haven't printed the official receipt and purchased the ticket through the official website, you can log in and request a refund via the "Manage My Booking" section.
• Alternatively, visit Spring Airlines' offices or ticket counters with the necessary documents.
• You can also email [email protected] with your order number and a copy of the passenger's ID, stating your agreement to any applicable charges. After sending the email, call the customer service hotline to confirm receipt.

Spring Airlines Japan (SPRING JAPAN)

Refund Eligibility: Refunds are possible up to 24 hours before the departure of the booked flight, subject to a cancellation fee. No refunds are available within 24 hours of departure or after departure, except for the Passenger Facility Charge (PFC), which can be refunded within 30 days of the departure date.

Rebooking:

• Rebooking is handled according to the fare rules set for each fare type.
• Rebookings are accepted on the condition that you contact the Call Center during business hours.
• Rebooking is not permitted within two hours of the scheduled departure time.

General Notes:

Fare Types: Cancellation and rebooking policies may vary depending on the fare type purchased. It's advisable to review the specific fare rules at the time of booking.

Policy Updates: Airline policies are subject to change. For the most current information, consult the official Spring Airlines website or contact their customer service directly.