Spring Airlines Name Change Policy

Spring Airlines, a Chinese low-cost carrier, has a strict name change policy that reflects its operational guidelines and fare rules. Here’s a detailed overview based on the latest available information:

No Full Name Changes or Transfers: Spring Airlines does not allow passengers to change the full name on a ticket or transfer it to another person. If a different traveler needs to use the ticket, the original booking must be canceled (subject to applicable cancellation fees) and a new ticket purchased with the correct name. This applies to both Spring Airlines Co., Ltd. (China) and its subsidiary Spring Japan (IJ).

Minor Name Corrections: The airline permits corrections for minor errors, but only under specific conditions:

• Corrections are allowed once per ticket for spelling mistakes, provided the change doesn’t alter the identity of the passenger (e.g., fixing "Jhon" to "John").
• The corrected name must match the passenger’s valid ID (e.g., passport for international flights, national ID for domestic China flights).
• For Spring Japan, an Information Change Fee of JPY 2,000 (approximately USD 13) is charged for correcting either the first or last name, or JPY 4,000 (approximately USD 26) if both are corrected.

Legal Name Changes: There’s no explicit mention of a process for legal name changes (e.g., due to marriage or divorce) in Spring Airlines’ public policy. However, such corrections would likely fall under the minor correction rule, requiring supporting documentation (e.g., marriage certificate) and the same fee structure as above. Contacting customer service is necessary to confirm eligibility.

24-Hour Grace Period: Spring Airlines doesn’t explicitly advertise a free 24-hour correction period for name changes. However, their general booking policy allows free cancellations or changes within 24 hours of purchase for certain fares, provided the flight departs at least 7 days later. This could potentially apply to name corrections, but it’s fare-dependent and requires verification with the airline.

Fees for Corrections: Beyond the initial booking window:

• For Spring Japan, the fixed fees are JPY 2,000 per name field (first or last) or JPY 4,000 for both, as noted.
• For Spring Airlines (China), fees aren’t publicly detailed but align with standard change fees, which vary by fare type and route (e.g., starting at CNY 200-500, or USD 28-70). Additional fare differences may apply if reissuing is required.

Restrictions:

• Corrections must be made before check-in and typically before departure (exact deadlines vary—Spring Japan specifies up to 24 hours prior for refunds, suggesting a similar cutoff for changes).
• The name must match the ID exactly—no special characters (e.g., hyphens) are allowed in bookings.
• For Spring Japan, Taiwan, Hong Kong, and Macau passports aren’t valid for Chinese domestic flights; specific permits are required instead, complicating name corrections if ID types mismatch.

Process Tips: Provide your booking reference and ID promptly. Act early, as processing times can vary, and last-minute changes may not be feasible. Ensure the name aligns with your travel document to avoid boarding issues.