Surinam Airways has a structured cancellation policy designed to accommodate various passenger needs. Here's an overview:
24-Hour Risk-Free Cancellation
Passengers can cancel their booking within 24 hours of purchase without incurring any cancellation fees, provided the booking was made at least 7 days before the scheduled departure.
Cancellation Fees
If the cancellation is made after the 24-hour window, fees apply based on the timing of the cancellation:
- 31–59 days before departure: $69
- 7–30 days before departure: $99
- 6 days to 1 hour before departure: $119
Note: Fees may vary depending on the fare type and specific circumstances.
Refund and Credit Policy
- Refundable Tickets: After deducting the applicable cancellation fee, the remaining amount is refunded to the original payment method.
- Non-Refundable Tickets: Post deduction of the cancellation fee, the remaining value is converted into a travel credit, valid for up to 12 months from the date of issuance.
Exceptions and Waivers
Surinam Airways may waive cancellation fees in certain situations, such as:
- Flight disruptions: If the airline cancels or significantly delays a flight.
- Medical emergencies or bereavement: With appropriate documentation.
How to Cancel a Flight
Passengers can cancel their Surinam Airways flights through the following methods:
- Online: Visit flyslm.com, navigate to 'Manage my Trip', enter your booking reference and last name, and follow the prompts to cancel.
- Phone: Contact Surinam Airways customer service.
- Airport Counter: Visit a Surinam Airways ticket counter at the airport.
Refund Processing Time
Refunds are typically processed within 7–10 business days for payments made via credit card. For payments made by check, the process may take up to 20 business days.
