Swoop Airlines offers options for passengers to modify their bookings, subject to specific conditions and fees. Here's an overview of their flight change policy:
Standard Change Policy:
Timeframe for Changes:
- Changes can be made up to 72 hours (3 days) before the scheduled departure.
- No changes are permitted less than 72 hours prior to departure.
Change Fees:
- For changes made between 72 hours and 7 days before departure, a fee of $150 CAD per passenger, per segment applies, plus any fare difference.
- For changes made 7 days or more before departure, a fee of $100 CAD per passenger, per segment applies, plus any fare difference.
Restrictions:
- Changes to the origin or destination are not permitted.
- Name changes are not allowed.
ModiFly Option:
Swoop offers an add-on called ModiFly, which provides greater flexibility:
Benefits:
- Allows a one-time change to the date or time of your flight up to 24 hours before departure without the standard change fees.
- Fare differences may still apply.
Limitations:
- ModiFly must be purchased during the initial booking process.
- Changes to the origin or destination are not permitted under ModiFly.
- Name changes are not allowed.
24-Hour Cancellation Policy:
If you cancel your booking within 24 hours of purchase and at least 7 days before departure, you are eligible for a full refund to your original form of payment.
How to Make Changes:
Online: Visit Swoop's official website and navigate to the "Manage My Booking" section. Enter your booking reference and last name to access your reservation and make permitted changes.
Customer Service: For assistance, contact Swoop's customer service. Be prepared with your booking details and any necessary information.
Additional Considerations:
- All changes are subject to availability.
- If the new fare is higher than the original, you will need to pay the difference.
- If the new fare is lower, the difference is typically forfeited.
- Optional fees, such as those for baggage or seat selection, are non-refundable and non-transferable to new flights.
