Turkmenistan Airlines Cancellation Policy

Turkmenistan Airlines' cancellation and refund policies vary based on whether the flight is international or domestic, the timing of the cancellation, and the fare conditions. Below is an overview:

International Flights

Cancellation Fees:

• More than 5 days before departure: No cancellation fee applies.
• Between 5 days and 72 hours before departure: 10% of the fare.
• Between 72 hours and 48 hours before departure: 15% of the fare.
• Between 48 hours and 24 hours before departure: 20% of the fare.
• Less than 24 hours before departure or after departure: 25% of the fare.

Date Change Fees:

• More than 5 days before departure: No fee applies.
• Between 5 days and 96 hours before departure: 10% of the fare.
• Between 96 hours and 72 hours before departure: 15% of the fare.
• Between 72 hours and 24 hours before departure: 20% of the fare.
• Less than 24 hours before departure or after departure: 25% of the fare.

No-Show Fee: Failure to appear for the flight (60 minutes or less before departure) incurs a fee of $100 USD.

Domestic Flights

Cancellation Fees:

• Between 24 hours and 3 hours before departure: 10% of the fare.
• Less than 3 hours before departure: 25% of the fare.

Date Change Fees:

• Between 24 hours and 3 hours before departure: 10% of the fare.
• Less than 3 hours before departure: 25% of the fare.

No-Show Fee: Failure to appear for the flight (40 minutes or less before departure) incurs a fee of 25% of the fare.

Refund Process

Online Refunds: Passengers who purchased tickets online can process refunds through their personal account on the Turkmenistan Airlines website. Refunds are typically processed within 3 days and are credited back to the original payment card.

Important Note: If the original payment card has been canceled or expired, passengers should contact their bank to resolve the issue before requesting a refund.

Third-Party Bookings

For tickets purchased through travel agencies or third-party platforms, passengers should contact the respective agency or platform directly to understand their specific cancellation and refund policies.

Policy Updates

Airline policies are subject to change. For the most current information, consult the official Turkmenistan Airlines website or contact their customer service directly.