Uzbekistan Airways' cancellation and refund policies vary based on fare type, route, and specific ticket conditions. Here's a general overview:
Within 24 Hours of Booking: Passengers can cancel a flight ticket within 24 hours of booking without incurring a cancellation fee, provided the ticket was purchased directly through Uzbekistan Airways and the departure date is at least seven days away.
After 24 Hours of Booking: Cancellations made after the initial 24-hour window may be subject to fees, which vary depending on the fare category and other factors. For non-refundable fares, only airport taxes for unused segments are refundable.
Flight Cancellations or Delays: If a flight is canceled or delayed by more than three hours, passengers are entitled to a refund without any penalties.
Passenger Illness or Death: In cases of passenger illness resulting in hospitalization or death of the passenger or an immediate family member, refunds are processed without penalty upon submission of valid documentation.
Tickets Purchased Online: Refund requests for tickets bought through Uzbekistan Airways' official website can be initiated via their online refund form.
Tickets Purchased Through Other Channels: For tickets bought from sales offices or third-party agents, passengers should contact the original point of purchase to process refunds.
Deposit Vouchers: In certain situations, Uzbekistan Airways may issue a deposit voucher for the ticket's value plus a 5% bonus. This voucher can be used for future travel within one year from the date of issuance.
Award Tickets: Changes to award tickets may incur rebooking or reissuance fees, depending on the class and specific conditions.
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