Virgin Atlantic Airways Flight Change Policy

Virgin Atlantic's flight change policies vary based on the fare type purchased and the specific circumstances surrounding the change. Below is an overview of their policies:

Fare Types and Change Policies:

Flexible Fares:

• Changes: Passengers can change travel dates after booking without incurring a change fee; however, any fare difference may apply.

Lowest Fares:

• Changes: These fares are typically more restrictive, often involving penalties or not permitting changes at all.

General Guidelines for Flight Changes:

Change Fees and Fare Differences: If your ticket conditions allow changes, they are subject to availability and may result in a price change (up or down) and a change fee.

Sequence of Flights: Tickets must be used in the agreed sequence. Missing a flight may invalidate the ticket and lead to the cancellation of onward or return flights. If you anticipate missing a segment, contact Virgin Atlantic in advance to discuss options.

Name Changes:

Minor Corrections: Small spelling mistakes in the passenger's name can be amended free of charge.

Legal Name Changes: If you've legally changed your name, Virgin Atlantic can amend your ticket at no cost upon presentation of supporting documentation, such as a marriage certificate.

Ticket Transfers: Tickets cannot be transferred to another person unless the flight was purchased as part of a Package Holiday, in which case specific conditions apply.

Schedule Changes by Virgin Atlantic:

Minor Schedule Changes: If your flight time changes by more than 3 hours and causes you to miss a connection (e.g., a cruise), you may rebook onto the next available flight, reschedule for a later date, or cancel for a full refund. Proof of the missed connection is required.

Significant Schedule Changes: If your flight time changes by more than 5 hours, you have the option to rebook onto another Virgin Atlantic flight or cancel and receive a full refund.

How to Make Changes:

Online: Log into the "My Booking" section on the Virgin Atlantic website and use the web chat feature to request changes.

Customer Service: Contact Virgin Atlantic's Customer Centre for assistance with changes.

Travel Agents: If you booked through a travel agent, contact them directly to make any changes.

Additional Considerations:

Missed Flights: If you miss your flight, it's advisable to go to the airport on the day of departure and speak with Virgin Atlantic staff. They may be able to rebook you onto the next available flight and ensure your onward or return journeys are not canceled.

Illness: If you cannot travel due to illness, Virgin Atlantic may extend the validity of your ticket upon presentation of an official medical certificate.